CRM
Conversational CRM is the missing piece in your sales strategy
Learn why conversations play a critical role in creating customers for life.
Latest stories
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
A new era of conversational CRM connects customer conversations across your business
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers.
What’s a lead source? Here’s what it is and why it’s important
Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.
What is a CRM manager, and why are they important?
Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.
How to unlock growth with the Zendesk Suite
Customer experience is the new driver of business growth. Read on to learn how you can set up for success.
Customer relations 101: Beginner’s guide to building relationships
Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.
Keep companies competitive with a data-driven sales approach
If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.
10 ways AI will improve the customer experience in 2023
Use artificial intelligence (AI) to enhance the customer experience at every stage of the buyer’s journey.