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Conversational CRM is the missing piece in your sales strategy

Learn why conversations play a critical role in creating customers for life.

Latest stories

10 min read

How tech scale-ups can improve customer experience using data

When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.

7 min read

A new era of conversational CRM connects customer conversations across your business

Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers.

11 min read

What’s a lead source? Here’s what it is and why it’s important

Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.

9 min read

What is a CRM manager, and why are they important?

Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.

3 min read

How to unlock growth with the Zendesk Suite

Customer experience is the new driver of business growth. Read on to learn how you can set up for success.

16 min read

Customer relations 101: Beginner’s guide to building relationships

Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.

10 min read

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

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