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In a digital world, let customer trust be a differentiator

People have historically put their faith and assets in large institutions because there weren’t many other…

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Here's what it takes to be a great customer service leader

Good customer service is quickly becoming a core value to companies and has never been more…

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8 min read

Putting the sensory into the customer experience

A few years ago, a study was published that showed that walking barefoot on the Earth,…

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How moderators can make your community a better place

As community forums become essential tools for scaling support, it’s natural for companies to need some help keeping the conversation flowing. Here's why moderators are key to success.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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4 min read

Mizzen+Main brings service led retail to life with Sunshine

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations

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6 min read

How service recovery programs can build customer loyalty

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

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13 min read

What is customer empathy? Tips and importance

Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.

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3 min read

Time to team up: Zendesk’s new partner program

Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences

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15 min read

13 tips for a perfect sales presentation

Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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9 min read

Personalization’s deep data foundations

Data-driven personalization is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organizations,…

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5 min read

To excel at customer intimacy, you will need data

Technology has reduced barriers to entry across many industries, leading to saturation in some markets and…

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4 min read

What's the difference between real-time analytics and historical analytics?

Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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6 min read

'Unlearning' as the latest must-have skill for any startup CEO

As an early stage investor, I have worked with hundreds of CEOs and founders. Some successful,…

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6 min read

6 strategies for being happier at work

Sharissa Sebastian was absolutely miserable at work. After 13 years of achieving—first degrees and then progressively…

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4 min read

The 5 most important customer service techniques

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time

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The new sales manager’s guide to sales reporting

Sales reporting is essential for every data-driven company. Learn why it's important and the five most important sales reports for new sales managers.

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Messaging apps are open for business

7 out of 10 consumers would like to message a business. Global messaging platforms have recognized the opportunity and have all opened their doors to messaging