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Customer self-service: A guide to helping your customers help themselves

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

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The best forum software for creating an online community Article

The best forum software for creating an online community

What is the best forum software? Read on to find out.

Collaboration, inspiration, support: Inside the InVision community Article

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

‘Many to many’—providing richer, scalable customer support in the Zendesk Community Article

‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

The benefits of owning your support community Article

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

Six questions to ask before setting up your community Article

Six questions to ask before setting up your community

Before you throw open the doors to your user community, there are a few things to…