Skip to main content

Community forum

What is community software? (+3 reasons to use it)

Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.

Latest stories

6 min read

3 ways community forums benefit businesses

Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.

6 min read

Self-service support: Why companies need it and how to do it right

See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

10 min read

Customer self-service: what it is, why it's important, and how to get it right

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

5 min read

How moderators can make your community a better place

As community forums become essential tools for scaling support, it’s natural for companies to need some help keeping the conversation flowing. Here's why moderators are key to success.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

5 min read

Cultivate community for a better customer experience

A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.

9 min read

9 best forum software for building an online community in 2024

Choose the right forum software for your business to create a successful online community and boost customer engagement.

4 min read

Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.