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As technology advances, we question what it means to be human
Underneath questions about whether artificial intelligence can create works of art, or whether—and how—robots can take…
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The ultimate guide to great prospecting emails
Discover actionable advice on how to make your prospecting emails more effective.
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Dealing with customer requests
Expectations for customer service and support have never been higher. And they’re going up faster than…
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The best CX metric to drive your business
A meme going around pictured a Net Promoter Score survey question: How likely are you to…
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1 min read
Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
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Five ways to boost and measure sales productivity
Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…
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3 top priorities in banking customer service
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
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Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…
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What is personalized customer service? + 10 ways to provide it
Personalization is essential to supporting top-tier CX. Uncover 10 ways to prioritize personalized customer service by leveraging customer data in our guide.
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Can we do better work and be happier? Max Yoder thinks so.
Editor’s note: So much great business advice, so little time to read. That’s why each month…
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4 min read
How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
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'Many to many'—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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How to write a sales email: 6 sales email examples that work
Write, send, and refine the perfect sales email.
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When luxury customer service is no longer a luxury, but the norm
If you own a private jet, you likely also use a scheduling and concierge service, and…
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25 min read
18 sales follow-up email templates that convert
The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.
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How to report across multiple channels
There are some basics to think about when it comes to using data to improve operations…
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The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
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