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9 min read
10 free sales forecast templates to project future revenue
An accurate sales forecast can help ensure you hit your numbers. Learn how to forecast sales with our free sales forecast templates so you can help your team track performance, make data-driven predictions, and achieve sales goals—quickly and easily.
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11 min read
The trust economy and why it’s okay to get a bad rating
Chances are, we tell our children, or we were told when we were young, not to…
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13 min read
Call center management: Best practices and top KPIs to elevate operations
Effective call center management helps you keep customers and support agents happy. Here's how to do it right.
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7 min read
From shopkeeper to "customer keeper"—how retail is shifting its focus
Customers increasingly view a good experience with a brand as table stakes. And though creating positive…
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9 min read
How not to be an asshole when you talk to customer service
Eye contact. A friendly smile. “Please,” “Thank you,” and other good manners. It sounds like common…
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The sales, marketing, & support alignment handbook
It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…
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7 min read
What Shark Tank's Talbott Teas can teach us about selling
While the average Shark Tank viewer may watch for entertainment value, the hit ABC show also provides an education on how to successfully sell your product to high-profile prospects.
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14 min read
8 customer service standards to meet: A checklist
Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
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9 min read
Regulating AI—a call for transparency and ethical use
Artificial Intelligence (AI) is often considered a scary thing. It can–and has been–used to destabilize governments,…
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5 min read
How we improved self-service for our customers
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
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14 min read
88 free call center scripts to boost your customer satisfaction
Leverage our call center scripts and customizable template to help agents deliver consistent and excellent customer service experiences.
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15 min read
What is a sales pipeline? Definition, stages, and management
A healthy sales pipeline is critical to boosting sales and building strong customer relationships. Dive into the sales pipeline and how to use it effectively.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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11 min read
Everyone can get service right—here's how. A Q&A with Jeff Toister
It seems fair to say that getting customer service right—every time, for every customer—is right up…
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4 min read
Improvements to Zendesk’s terms and policies
We are excited to announce new updates to our customer-facing terms and policies
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8 min read
Would you pay for customer service from a human?
I’ve been a Verizon customer for years. So I was shocked, a few months ago, when…
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10 min read
Why gendered language is everyone's business
It was an upscale Indian restaurant near Central Park–”magnificent views of the park and upper Manhattan,…
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