Customer loyalty
Customer orientation guide: definition, examples & 5 steps to become customer-oriented
If you want customers to be loyal to you, you have to start putting them first.
Latest stories
Article Understanding customer experience
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Article 7 ways to build customer loyalty that lasts
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
Article Customer retention basics every business leader should know
Every business has a customer base that they’ve worked hard to attract and retain through a…
White Paper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article 5 types of customers and what they need
As a customer support agent, you will interact with a variety of people, each with their…
Article Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
Podcast How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…