Customer loyalty
What is customer experience?
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Latest stories
Article Building customer loyalty: 7 steps to grow a loyal fan base
There was once a time when brand name and reputation were enough to develop brand loyalty…
Article Customer retention: How to keep customers happy and reduce churn
Every business has a customer base that they’ve worked hard to attract and retain through a…
White Paper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
Podcast How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Article Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…
Podcast How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…