Client loyalty
Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Latest stories
Article How to leverage data and personalization throughout the customer lifecycle
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
Article 5 examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Article A crash course in customer satisfaction
Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.
Article Data transparency matters to customers. Are organizations listening?
Customer experience (CX) has become the business strategy, and with good reason. 75% of customers will…
Article Customer orientation guide: definition, examples & 5 steps to become customer-oriented
If you want customers to be loyal to you, you have to start putting them first.
Article 11 customer loyalty program examples that work
Loyalty programs, if executed well and with the customer at the center, can help you retain your existing customers and build brand loyalty
Article How to understand the customer experience
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Article 7 ways to build customer loyalty that lasts
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty