Customer support
Latest stories
Article
13 min read
What is a customer success manager, and what do they do?
Learn the key responsibilities of the customer success manager role.
Article
7 min read
What is an enterprise help desk? 6 big business benefits
Provide excellent support experiences at scale, improve productivity, and streamline your operations with an enterprise help desk.
Article
9 min read
13 strategies for scaling customer support teams successfully
One challenge of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support without sacrificing quality.
Article
7 min read
Call center training: The essential guide for 2025
Call center training enhances agent development and productivity to make customers happier. Explore our guide for tips and download our training template for call centers.
Article
12 min read
15 call center resume examples, tips, and templates
Create a winning call center resume and stand out from the crowd with these tips, tricks, and examples.
Article
7 min read
18 call center tips for delivering exceptional customer service
Follow these call center tips to improve customer satisfaction, reduce agent burnout, and boost productivity.
Article
What is change management? Definition + 6 key steps
Change management helps guide people through organizational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.
Article
CRM marketing 101: Definition, benefits, and powerful strategies
Boost sales, customer lifetime value, and retention with CRM marketing, a strategy to personalize and automate campaign management.
Article
15 min read
Customer complaints: Definition, examples, and resolution tips
Customer complaints aren’t ideal, but they can help improve your business. Here’s how to handle them in an impactful way.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
4 min read
11 tips to improve agent productivity and efficiency
Are you ready to take your customer support team to the next level? Follow these tips to boost agent productivity and efficiency.
Article
5 min read
What is personalized customer service? + 10 ways to provide it
Personalization is essential to supporting top-tier CX. Uncover 10 ways to prioritize personalized customer service by leveraging customer data in our guide.
Article
13 min read
Call center management: Best practices and top KPIs to elevate operations
Effective call center management helps you keep customers and support agents happy. Here's how to do it right.
Article
4 min read
Customer service BPO: What is it + do you need it?
Customer service BPOs can help you reach your support goals. Learn what they are and how to determine if they are right for your organization.
Article
12 min read
Customer satisfaction surveys (CSAT): 52 questions + templates
Use our customizable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.
Article
What is proactive customer service? Examples + strategies
Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.
Article
9 min read
16 crucial customer service objectives for 2025
Customer service objectives align agents with department goals to provide the best service. Create effective objectives with advice from industry leaders.
Article
1 min read
Support operations: An introductory guide for 2025
Learn how support operations teams provide customer service agents with the tools and processes to improve efficiency and productivity.
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