Employee service
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Elevating API security to keep pace with AI innovation
Today, Zendesk announced enhancements to how third-party software developers are permitted to build apps and integrations…
Latest stories
White Paper
1 min read
The IT leader’s guide to reclaiming 30% of staff capacity
Public sector leaders face budget constraints, rising digital demands, and complex compliance needs. This guide unpacks…
Article
4 min read
Digital transformation in public service: A CIO's blueprint for leveraging AI
For government agencies, the call to modernize isn’t just about keeping up with technology—it’s about meeting…
Article
4 min read
The AI advantage: How smart automation gives IT teams their lives back
IT teams are facing a critical challenge. The demand for support is growing exponentially, driven by…
Article
3 min read
From requests to resolutions: AI-powered employee service with Zendesk and Microsoft
As Zendesk continues to serve the employee service industry, we’ve seen firsthand how IT and HR…
Article
5 min read
HR and IT fusion teams are the future
The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…
Article
4 min read
Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…
Article
5 min read
Knowledge has evolved: 4 tips to help service leaders catch up
Knowledge guides every service interaction—whether it’s a customer returning an item, an AI agent escalating an…
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