Employee service
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Latest stories
1 min read
WATCH NOW: Avon masters the HR makeover with 98.4% employee satisfaction
For 139 years, Avon has built its name on connection. Empowering women, championing causes, and delivering…
Article
5 min read
People-centric HR: What it is + why it’s important
What is people-centric HR? People-centric HR is an approach that prioritizes the needs and experiences of…
Article
5 min read
Bridge the AI gap in HR: Why employee buy-in is critical
A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…
Article
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3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
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10 essential books and podcasts for IT leaders in 2026
These 10 essential resources, curated by our team of experts, will help you design better employee…
Article
1 min read
10 essential books for HR leaders in 2026
These 10 books for HR leaders, curated by our team of experts, will help you enhance…
Reports
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Revolutionize work: 3 AI strategies to drive productivity and satisfaction
Mariah Schuknecht, Vice President, People Operations at Zendesk, reveals how AI is transforming the workplace by…
Article
An introduction to quality assurance for your support team
Quality assurance helps your support team improve performance monumentally. Here is how to introduce a QA program to your team successfully.
Article
5 min read
What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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Employee communication guide: 5 tips to improve it
Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.
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4 min read
A guide to support quality assurance in hospitality & travel
For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever.
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What is employee service management? Complete guide
Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.
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5 min read
What is digital employee experience? The complete guide
Eine erstklassige Digital Employee Experience hilft Teams, effizienter zu arbeiten und zufriedener mit ihrer Arbeit zu sein – dank verbessertem internem Support.
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Human resource management (HRM): The complete guide
From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.
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13 min read
Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
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Employee leave: An essential guide for 2026
Employee leave is a fact of life across all industries, including customer service. Discover who qualifies for leaves of absence and learn more about them in our comprehensive guide.
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23 employee perks to empower your team
Keep your employees happy by offering perks that support their productivity, health, and emotional well-being. Learn the best perks for employees in this guide.
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