Employee service
Make your employee experience more seamless, collaborative, and productive, no matter where your employees are working from.
Latest stories
Article
3 min read
3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
Article
1 min read
10 essential books and podcasts for IT leaders in 2025
These 10 essential resources, curated by our team of experts, will help you design better employee…
Article
1 min read
10 essential books for HR leaders in 2025
These 10 books for HR leaders, curated by our team of experts, will help you enhance…
Reports
1 min read
Revolutionize work: 3 AI strategies to drive productivity and satisfaction
Mariah Schuknecht, Vice President, People Operations at Zendesk, reveals how AI is transforming the workplace by…
Article
An introduction to quality assurance for your support team
Quality assurance helps your support team improve performance monumentally. Here is how to introduce a QA program to your team successfully.
Article
5 min read
What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
Article
2 min read
Employee communication guide: 5 tips to improve it
Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.
Article
4 min read
A guide to support quality assurance in hospitality & travel
For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever.
Article
What is employee service management? Complete guide
Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
5 min read
What is digital employee experience? The complete guide
Eine erstklassige Digital Employee Experience hilft Teams, effizienter zu arbeiten und zufriedener mit ihrer Arbeit zu sein – dank verbessertem internem Support.
Article
Human resource management (HRM): The complete guide
From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.
Article
13 min read
Employee recognition: Why it matters + how to deliver it
Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.
Article
1 min read
Employee leave: An essential guide for 2025
Employee leave is a fact of life across all industries, including customer service. Discover who qualifies for leaves of absence and learn more about them in our comprehensive guide.
Article
1 min read
23 employee perks to empower your team
Keep your employees happy by offering perks that support their productivity, health, and emotional well-being. Learn the best perks for employees in this guide.
Podcast
1 min read
Direct from Relate 2025—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
Article
1 min read
Employee benefits: A guide for 2025
Learn what employee benefits are and why they matter, and then get ideas for programs that can improve employee retention.
Article
1 min read
What is employee self-service? Benefits + tips to implement
Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.