Employee service

Article
7 min read

What is ITIL? The ultimate guide to the IT Infrastructure Library

What is ITIL? Information Technology Infrastructure Library (ITIL) is a framework that helps organizations align IT…

Article
13 min read

What is a human resources management system (HRMS)?

Human resources management system definition A human resource management system (HRMS) is a digital backbone for…

Article
2 min read

Unlock seamless employee support with new Zendesk HRIS integrations

Today’s employees expect seamless, consumer-like experiences at work, especially when they need help. But a disparate…

1 min read

WATCH NOW: Avon masters the HR makeover with 98.4% employee satisfaction

For 139 years, Avon has built its name on connection. Empowering women, championing causes, and delivering…

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Article
5 min read

People-centric HR: What it is + why it’s important

What is people-centric HR? People-centric HR is an approach that prioritizes the needs and experiences of…

Article
5 min read

Bridge the AI gap in HR: Why employee buy-in is critical

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Article
3 min read

3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…

Article
1 min read

10 essential books and podcasts for IT leaders in 2026

These 10 essential resources, curated by our team of experts, will help you design better employee…

Article
1 min read

10 essential books for HR leaders in 2026

These 10 books for HR leaders, curated by our team of experts, will help you enhance…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Reports
1 min read

Revolutionize work: 3 AI strategies to drive productivity and satisfaction

Mariah Schuknecht, Vice President, People Operations at Zendesk, reveals how AI is transforming the workplace by…

Article

An introduction to quality assurance for your support team

Quality assurance helps your support team improve performance monumentally. Here is how to introduce a QA program to your team successfully.

Article
5 min read

What is total experience? Definition + strategies for success

A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.

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Article
2 min read

Employee communication guide: 5 tips to improve it

Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.

Article
4 min read

A guide to support quality assurance in hospitality & travel

For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever.

Article

What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

Article
5 min read

What is digital employee experience? The complete guide

Eine erstklassige Digital Employee Experience hilft Teams, effizienter zu arbeiten und zufriedener mit ihrer Arbeit zu sein – dank verbessertem internem Support.

Article

Human resource management (HRM): The complete guide

From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.