Help center
Help customers help themselves with a knowledge base, community forum, and more.
Latest stories
Article
4 min read
FAQ-page design: Be savvy about self-service
With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.
Article
1 min read
How video can enhance self-service
The human brain processes video at astounding speeds. Try using it in your support pages.
Article
3 min read
Deliver a seamless online customer experience
In this post, we’ll share how you can stand out from the crowd with a better…
Article
3 min read
Raise your ticket deflection ratio with smart self-service
It's time to demystify ticket deflection and improve your deflection ratio
Article
3 min read
How efficient customer service affects your bottom line
Your customer service agents might be hard workers, but if systems are preventing them from being…
Article
3 min read
Meet "Copenhagen", Zendesk’s new responsive Help Center theme
Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…
Article
6 min read
6 steps for measuring self-service success
When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…
Article
1 min read
Community Tip: Include end-user browser information via Help Center
In this Zendesk Community Tip, we cover an easy method for sending over browser information when…
Article
2 min read
Multiple brands, one Zendesk: introducing Multibrand
Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
8 min read
8 tips for building a thriving help center
Most customers prefer solving issues on their own, but that doesn’t mean they should be left alone. Learn some best practices for building a help center.
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