Help center software
What is a chatbot and how can it improve customer service?
The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers
Latest stories
Article What is a help desk?
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
White Paper The best commercial forum software
Choosing the right forum software for your business is straightforward when you have the right resources.…
Article 3 ways customer feedback software can improve the customer experience
What is customer feedback software? Imagine a magical place where you can see and have insight…
Guide Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…
Guide Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
Video Meet Answer Bot
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Guide The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
