Help center software
The ultimate guide to customer service chatbots
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
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Article The best forum software for creating an online community
What is the best forum software? Read on to find out.
Article 3 ways customer feedback software can improve the customer experience
What is customer feedback software? Imagine a magical place where you can see and have insight…
Guide Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…
Guide Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
Video Meet Answer Bot
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Guide The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
White Paper 6 Tips for building a thriving help center
Customers want to help themselves. They are more technically savvy than ever and have come to…