Help center software
The ultimate guide to customer service chatbots
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
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Article The best forum software for creating an online community
What is the best forum software? Read on to find out.
Article 3 ways customer feedback software can improve the customer experience
What is customer feedback software? Imagine a magical place where you can see and have insight…
Guide Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…
Guide Getting started with Zendesk Guide: strategies and best practices
Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…
Video Meet Answer Bot
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Guide The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
White Paper Top tips for building a thriving help center
Learn how to build an engaging and thriving help center. Increase customer satisfaction, reduce costs, and grow your business community by improving your help center with these steps