Customer support

White Paper
1 min read

Verimatrix uses Zendesk Support to optimize their customer service operations

Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…

1 min read

Top 5 reasons Salesforce customers are switching to Zendesk

An increasing number of organizations using Salesforce for support are switching to Zendesk in order to gain agility and innovation. Learn more in our guide.

Article
12 min read

How to create a customer experience map: Step-by-step guide

Use this guide to create a customer experience map that gives your team the insights it needs to deliver excellent CX.

White Paper
1 min read

Mediaocean empowers better customer support teams and content with Zendesk

Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
12 min read

Measuring customer experience: 6 metrics to do it right

Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.

Article
8 min read

How to identify and support your most valuable customer segments

Using segmentation to better serve your best customers.

Article
5 min read

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

Article
7 min read

You need a more customer-centric service strategy. Here’s why.

More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.

Article
7 min read

Best practices for Champions of CX

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

White Paper
1 min read

How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

White Paper
1 min read

How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

Article
8 min read

Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

1 min read

Choose the right customer service solution for your business

Setting up your customer support organization for success is the first step towards offering excellent customer…

Article
10 min read

10 ways to improve customer experience (CX)

CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.

Article
8 min read

Customer service acronyms and abbreviations you need to know

Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.

Article
5 min read

4 ways Zendesk can make your life easier ASAP

Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).