Customer support
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4 min read
Social studies: A business-to-consumer social media report card
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…
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3 min read
Costco's ridiculously liberal return policy
When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…
Article
4 min read
The importance of friendly customer service: 6 tips from Zappos
Friendly customer service is treating customers with empathy and going the extra mile to meet their…
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3 min read
Setup auto-responses to common questions with triggers
One of the keys to streamlining your customer support is responding appropriately to tickets as they…
Article
1 min read
Sandbox: A safe environment for testing out new configurations and features
Update: You may have noticed that this post is pretty old! For more up-to-date information, check…
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