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Customer support

Tips to set agents up for success and deliver better customer service.


Latest stories

Article
7 min read

Small and mighty: Empowered support teams lead to CX success for SMBs

“Champion” small businesses deliver on customer service, agent experience, and agility.

Article
3 min read

We're connected: four new integrations

We recently announced our new integration with Shopify. Here are four more great new integrations to…

Article

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

Article
7 min read

5 steps to setting better customer service goals

Finding the right balance for setting customer service goals is integral to the success of any team

Article
3 min read

Simplified IT service management, part 4

I went through my years in IT support never knowing the difference between incidents and problems.…

Article
5 min read

Why customer service is so important to online shoppers

Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…

White Paper
12 min read

Protect Your IT Assets

The consequences of overlooking even a single security vulnerability can be severe. If a computer on…

Infographic
1 min read

The History of Customer Support

There was a time when customer support meant you told a shop owner your issue with…

White Paper
12 min read

Matchmaking in the cloud: a perfect marriage of sales and support

This paper describes why integrations of best-of-breed tools in the cloud will outperform standard all-in-one platforms.…

Infographic
1 min read

Self-service: do customers want to help themselves?

Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…

White Paper
10 min read

One face of the brand customer support

Streamlining and improving the customer service experience has been proven to increase profits for retailers.1 Simply…

White Paper
5 min read

The Customer Service and Social Media Revolution

Customer service organizations face increasing amounts of pressure to deliver better service over a broader range…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
1 min read

To whom am I speaking?

79% of customers still prefer to use the phone when contacting customer service. To increase customer…

Article
3 min read

The holiday satisfaction slump: keeping holiday customers happy

Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…

Article
2 min read

Improvements in search for more intelligent self-service

Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…

Article
1 min read

Infographic: best in practice

Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…

Article
1 min read

S*** Support Agents Say

We know, we know: the S**** People Say meme is on its last leg. Who can…

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