Customer support
Tips to set agents up for success and deliver better customer service.
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White Paper
4 min read
Do you really need a technical writer for your knowledge base?
Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…
Article
2 min read
Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article
1 min read
True stories of customer service ROI
Any manager whose business thrives when customers are happy immediately understands the value of excellent customer…
Article
2 min read
The vitals of virtual support teams
The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.
Infographic
1 min read
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
Article
1 min read
Customer service on the rise in 2013
Customer service is on the rebound. After more than a year of decline, customer satisfaction in…
Infographic
1 min read
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Article
1 min read
IT Service Desk Scorecard
Evaluating a new tool for your IT service desk can be a daunting task, and finding…
Article
2 min read
Keeping things fresh with rotating roles
One of the first and most fundamental steps your company can take on its journey to…
Article
3 min read
Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
Article
10 min read
Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
Article
3 min read
Don't panic: 6 steps for dealing with service disruptions
Service disruptions have an enormous impact on customers, so its best to have a plan in…
Article
3 min read
Knowledge bases and forums: what's the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
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