Analyst reports
Gartner: Improve employee experience to drive improvements in customer experience
Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par
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According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…
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White Paper CCW special report: knowledge management
The level your organization performs at can often depend on how effective your knowledge management system…
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While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…
Article Four best practices for implementing extreme customer self service
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations in terms of preferred engagement…