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3 min read
Virtually Human founder Chris Ebeling: Building the horse before the track
Don't wait until an idea is 100% baked if you believe in where it's going.
Article
3 min read
Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans
Here's how the founders knew this wasn't "just another piece of software."
Article
3 min read
Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”
Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
Article
4 min read
Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.
Article
3 min read
Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Why the right product and the right product story work hand-in-hand.
Article
2 min read
Yext founder Howard Lerman on why customer-centric companies are built to last
Learn how Yext became a leading enterprise B2B SaaS company courted by Google.
Article
5 min read
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Article
7 min read
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
Article
6 min read
Startup growth-hacking strategies are not one-size-fits-all
The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
8 min read
What is a customer base? 9 strategies to build and grow it
A customer base is an audience that buys products or services from a business. Learn how businesses build customer bases to support stable growth.
White Paper
1 min read
LendIt + Zendesk: Trust is a must for fintechs
Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.
Article
5 min read
3 ways healthtech startups are improving the patient experience
VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.
Article
4 min read
Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Article
8 min read
3 essential customer service tips that SaaS startups need to know
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
Article
6 min read
Why customer service matters for fintech startups
Personal finance is so important to consumers that more than a third of Americans review their…
Article
5 min read
Startups podcast: 4 startups on how they're solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Article
5 min read
DonorsChoose shares tips for startups navigating uncertainty
This year, teachers have been working harder than ever to support their students as they navigate…
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