Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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What ‘the customer is always right’ means in a digital-first world

While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.

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The 12 best call center software of 2021 (according to users) บทความ

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

Switching from live chat to messaging บทความ

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.

How Zendesk is helping the vaccine distribution effort บทความ

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

Gartner’s predictions for 2021: CRM customer service and support Whitepaper

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey บทความ

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

All new Suite, radically simple บทความ

All new Suite, radically simple

Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use

Deliver better ecommerce customer experiences with Zendesk and Shopify บทความ

Deliver better ecommerce customer experiences with Zendesk and Shopify

Give your agents instant access to customers' details and order information—all inside Zendesk.

5 types of web self service (and how to set them up) บทความ

5 types of web self service (and how to set them up)

Learn how to implement web self service to significantly improve your customer experience and satisfaction.