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Improving the customer experience: why UX writers and customer service should team up

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Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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What women leaders bring to contact centers

Sarah Stealey Reed remembers a pivotal moment in her career as a contact center leader. She…

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The weight of emotional labor in the workplace

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Our technology is only as empathetic as we are

I’ve been to SXSW Interactive six times. Maybe it’s just me, but for many years I…

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What to consider before you offer global support training

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5 benefits of using Zoom for remote customer support

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Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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Growing up vs. adulting: the journey toward adulthood has changed

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Stairway to success: How to grow in your support role

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Can chatbots make the insurance industry more human?

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Agents need cross-channel communication

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The consequences of bad customer service

Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.