Can Google save RCS?

Google is looking to incorporate RCS (Rich Communication Services) into its messaging strategy — but its messaging arms are all over the map.

Article
5 min read

International relations 101: The keys to multilingual support success

Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.

Article
5 min read

Introducing The Zendesk Suite

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

Article
3 min read

Meet Connect: A new product to automate and scale proactive support

Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
1 min read

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Article
6 min read

Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology

Article
5 min read

Be the type of tech support team you want to interact with

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.

Article
6 min read

How Freshly provides seamless, time-sensitive support

By embracing omnichannel support, Freshly empowers its customers to contact them in the way that’s most convenient

Article
11 min read

What is average handle time (AHT) and how do you calculate it?

Average handle time (AHT) is a customer service metric that measures the average length of a customer's call. Use it to improve operational efficiency.

The best things in life are free

Like our demos.

Article
7 min read

How not to be an asshole in the office kitchen

Not all office kitchens are created equal. Some are simple and clean, filled with the necessary…

Article
2 min read

Be ready for anything: support forecasting and scheduling

Good support teams can meet the everyday challenges. Great ones use support forecasting to predict future scenarios and build for them.

Article
8 min read

Smooth returns; return customers

Nothing simmers more comfortably on our back burner than stuff we need to return to the…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
8 min read

The data-driven path to building a great help center

Given the importance of great self-service support, which course should companies take to build out theirs? We turned to the Zendesk Benchmark for answers.

Article
7 min read

Mullets are back in business—especially in customer experience

The mullet has been a part of the cultural conversation for decades, often eliciting some ‘80s…

Article
8 min read

The startup spouse: a view from the other side of bed

Over half a million people become entrepreneurs in the United States each month. That’s a lot…

Article
5 min read

Top 10 customer experience KPIs and metrics for 2025

It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.

Article
9 min read

How to choose the right partner. Technology partner, that is.

Finding the right technology partner for your business means identifying a solution that you can afford, trust, and treat as an extension to your in-house team.