Skip to main content

Latest stories

Page 14

Article
1 min read

What is asynchronous messaging + how does it work?

Asynchronous messaging lets customers start, pause, and resume conversations at their convenience. Read on to learn how to optimize it with AI.

Infographic
1 min read

Transformative benefits of Zendesk AI for your service operations

As customer expectations rise, Zendesk AI enables companies to deliver fast, high-quality service without increasing headcount.…

Article
6 min read

Jump into July with fresh integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. UnifyApps (Support)…

Article
5 min read

59 AI customer service statistics for 2025

Discover how AI is revolutionizing customer support with 59 AI customer service statistics.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
2 min read

Revolutionizing fintech: Unleashing efficiency and innovation with Zendesk AI

Fintech leader InExchange is achieving unprecedented efficiency, agent productivity, and savings with Zendesk AI.

Article

Human resource management (HRM): The complete guide

From onboarding new hires to addressing benefits inquiries and managing leave and internal tool requests, effective human resource management boosts employee satisfaction and productivity. Read on for HRM tips, skills, and more.

Article
5 min read

Lifelines for the frontline: How IRC delivers critical customer service and humanitarian aid using Zendesk solutions

Zendesk helps the International Rescue Committee to empower millions of people with vital information and tech innovations.

Article
1 min read

How to create a customer service QA program + checklist

Customer service QA programs involve monitoring the quality of customer interactions. Follow our checklist and examples to create your own.

Article
4 min read

Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu

Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

White Paper

The ultimate guide to improve your service efficiency with Zendesk AI

Discover how Zendesk AI enables companies to enhance service delivery and achieve impressive outcomes.

Article
1 min read

What is customer intent? A complete guide

Customer intent goes beyond what customers say—it's what they truly need. Read our guide to learn how AI can help you better understand customer intent.

Article
5 min read

Finding your product-market fit: Insights from Trulia and Virta Health Founder Sami Inkinen

The entrepreneur explains how he and his co-founder revolutionized real estate, highlighting lessons he learned and strategies for success.

White Paper

Optimize your service operations with Zendesk AI

Discover how you can use Zendesk AI to optimize your customer service operations.

Article
4 min read

Elevate the quality of your customer support with Voice QA and QA for AI agents

Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.

White Paper

Assist your agents to solve issues faster with Zendesk AI

From onboarding to training and coaching, Zendesk AI enhances every aspect of the agent experience.

White Paper

Automate your customer service experiences with Zendesk AI

Our three part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionize customer support, enhance satisfaction, and drive unparalleled efficiency.

Article
4 min read

Lead the way: Mastering Zendesk Partner lead management

Master the art of lead management and conversion with these proven strategies designed for Zendesk Partners.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.