Article
3 min read

The new era of AI-powered Workforce Engagement Management

Discover the latest releases for Zendesk QA and WFM and how they can elevate your customer service operations.

Article
4 min read

Smart AI strategies for HR and IT service teams

AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.

Article
1 min read

Customer data protection: 10 tips to keep information safe

Customer data protection helps protect you and your customers from cyberattacks, data leaks, and legal issues. Learn how to safeguard customer data in this guide.

Article
9 min read

AI-powered efficiency for startups

What startups can do now to set a good foundation for the future.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

4 ways CX leaders are preparing for the future

As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.

Article
7 min read

What is computer telephony integration (CTI)? A guide

Computer telephony integration technology empowers your team to be more efficient and improve the customer experience. Learn the importance of CTI and how to implement it.

Nucleus Research report: Zendesk vs. Freshworks

Nucleus Research found that users prefer Zendesk vs. Freshworks due to our ease of use, adaptability and scalability, stronger analytics, and support and partnership.

Podcast
1 min read

Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

Article
2 min read

Workforce engagement management (WEM): An essential guide

Discover the basics of workforce engagement management, including how to optimize your support operations and benefit customer service agents.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

The humanizing power of AI in CX

When implemented correctly, AI can help businesses create more personal and authentic connections with customers.

Article
6 min read

What is quality assurance (QA)? A complete guide

Quality assurance can reduce customer churn, identify opportunities to improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.

Article
7 min read

New integrations springing to life

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

The best things in life are free

Like our demos.

Article
1 min read

Quality monitoring: Crucial best practices

Use quality monitoring to evaluate customer interactions, reduce churn, and improve agent performance.

Article
7 min read

Customer experience manager: Role, skills, salary, and more

Here’s everything you need to know about customer experience management, from the essential qualifications to become a CX manager to excelling in the role.

Article
4 min read

What's new in Zendesk Workforce Management (WFM)

Check out the latest integrations and enhancements within the Zendesk platform.

Article
4 min read

Communicating, collaborating, connecting: What I learned in my time as a Zendesk Partner

Here’s how to make the most of your partnership with Zendesk.

Article
1 min read

The customer experience jackpot: How Zendesk is winning big with AI

Learn about the features announced at Relate 2024 to see what Zendesk promises for future customer and employee engagement.