Companies that are in it for the long haul must place as much emphasis on retention as they do acquisition
Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.
A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.
Acquiring customers requires not only an amazing sales team, but the ability to provide prospects with quality experiences
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates
The technologies needed to create personalized experiences at scale will advance rapidly in the next five years
Benchmarking done right is much more than a casual, anecdotal look at the competition. Here are some benchmarking best practices
Our employee satisfaction survey guide shares insights on who to survey and how. Engaged employees mean a healthier business
A a new way for customers to find the answers they seek even faster – introducing Answer Bot.
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
We dive into the guts of Satisfaction Prediction to explain how it can help raise your company’s overall CSAT score and maintain happy customers
Alex has a background in technical support, but it was his experience as a history and French teacher that fine-tuned his knack for communicating
Customers are always willing to tell you how they feel about your product. The question is, though: is there a better way to listen?
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
If you’re wondering what’s next in the evolution of customer service technology, look no further than the closest chat window
The first step towards understanding how to get customer feedback is to know the 3 different types
With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.
Allbirds partnered with Zendesk for their customer service software when they first launched
Design and user experience aren’t just buzzwords—they matter when it comes to serving your customers knowledge.
That reference is still relevant, right?
Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need