By measuring key customer support metrics alongside and against each other, support leaders get a full view into the customer experience
Earlier on in my career, I was looking to join a company whose vision and executive leadership I believed in. I thought I’d found that.
Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
Support is often geared to the needs and capabilities of a company. It's time to put the customer first.
At Zendesk we're expecting 2018 to bring a rush of questions and requests from customers as they build out their own privacy and compliance programs.
When content and metrics from your help center cascade beyond your support team, that info is a powerful tool as your business scales up.
The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful
A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.
Did you get here after googling a search term? Your customers find you this way, too
Businesses are made of people, and those people have relationships and ties to the communities they live in.
Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring. In March of this year, 28 Zendesk customers flew to snowy Ottawa, Canada, for our quarterly Service Leadership
There are many surprising benefits to hosting a branded community including better SEO, knowledge sharing, customer engagement, and more.
Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service
With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents
There are many metrics that come out of customer service, but success in helping your customers and providing leadership goes beyond an awareness of them
At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot
A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk.
Saving time, improving efficiency, boosting productivity: isn’t this what every business owner wants? Yes it is.
For admins who manage call centers, the right tool is more like a right hand. Introducing Dashboard API.
Support looks different from company to company. We asked a few agents on the front lines of our Tier 1 support for insights into guiding and empowering customers.