Latest stories
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5 min read
From service agents to AI teammates: The human architecture of agentic service
Disclosure: My perspective, shared in partnership with Zendesk. Across every industry, service leaders are feeling the…
Article
3 min read
From requests to resolutions: AI-powered employee service with Zendesk and Microsoft
As Zendesk continues to serve the employee service industry, we’ve seen firsthand how IT and HR…
Article
5 min read
Rethinking CX metrics in agentic service
Customer experience has entered the AI era, and the metrics used to measure success must evolve…
Article
3 min read
Fuel your AI with a knowledge base built in days, not months
Here’s the truth: without a trusted, accurate source of knowledge to pull from, AI is like…
Article
8 min read
Zendesk QA: How AI-powered quality reviews help teams improve faster and work smarter
Quality assurance is critical for any support team that wants to scale without losing the personal,…
Article
7 min read
iGaming compliance: redefined through customer support
iGaming compliance: turning service into strategy In regulated iGaming and betting markets, compliance isn’t a box…
Article
2 min read
Zendesk sets a new baseline for AI transparency: First to achieve CSA STAR AI Levels 1 & 2 certification
Across key markets worldwide, customers and regulators—especially in highly regulated industries and global enterprises—demand detailed, verifiable…
Article
5 min read
Sleigh your holiday support with AI-ready knowledge
It’s that time of year for extra eggnog, cozy sweaters, holiday lights, and of course the…
Article
3 min read
The future of CX is contextual intelligence. Here’s why that matters—and how to level up.
Context is everything is customer service. When a customer reaches out about a return, an issue…
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Guides
7 min read
Getting AI buy-in can be difficult. That's where change enablement comes in.
AI is everywhere in service right now. It is in our chats, our tickets, our workflows,…
Article
2 min read
Zendesk announces the fourth annual Tech for Good Impact Award winners
The Zendesk Foundation has announced the winners of its fourth annual Tech for Good Impact Awards,…
Article
5 min read
HR and IT fusion teams are the future
The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…
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Article
7 min read
All bets on AI: Scaling iGaming customer support
A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…
Article
6 min read
Building realistic multi‑turn tests for AI agents
At Zendesk, we invest heavily in making sure our AI agents are not only smart, but…
Article
3 min read
Raising the bar for enterprise-grade security in AI-powered CX: Zendesk gets Cyber Essentials Plus certified
Security and resilience are essential for CX platforms as AI‑powered support operations scale up. At Zendesk,…
Article
4 min read
Boo-st Your Workflow: October Integrations with a Halloween Twist
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Sunday (Support)…
Article
3 min read
Unlock more value: Discover the latest Zendesk experience enhancements
As Zendesk’s Chief Customer Officer, I’m committed to helping our customers succeed at every stage of…
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