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The future of service belongs to self-improving AI
We’re at a watershed moment in service, one where systems of record give way to intelligent…
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The contact center’s next chapter is agentic
The ‘cost center’ label has been the limiting narrative for CX leaders for decades. For years,…
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Saddle up for growth: Integrations for the Year of the Horse
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Instatus (Support)…
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5 superpowers AI gives startup teams
Think adopting AI is all about immediate ROI? That may be true for some CX teams,…
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How Zendesk navigates AI governance and data privacy risks in automated customer support
I sometimes say that trust is like a one-day contract – it is only valid for…
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3 things startups get wrong about customer support
It’s been a busy quarter. Sales are up and you’ve onboarded a whole set of new…
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Scaling iGaming support: Why omnichannel is the core of 2026 CX
The cost of fragmentation in iGaming customer support Historically, this has been a pain point. As…
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