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5 min read
Human-centered AI for HR: What it is + why it matters
What is human-centered AI for HR? Human-centered AI for HR is an employee service (ES) solution…
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16 ways to use AI for restaurants to cook up business success
AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.
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7 min read
AI for home furnishing: Use cases and future trends
What is AI for home furnishing? AI in home furnishing refers to the use of artificial…
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8 min read
12 ways AI is changing customer expectations
Artificial intelligence is changing modern businesses by making them more efficient, agile, and capable of delivering…
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2 min read
Future of CX: Check in on our predictions for 2027 and beyond
If there’s one prediction we could guarantee, it’s that by 2027, CX will look quite different.…
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5 min read
People-centric HR: What it is + why it’s important
What is people-centric HR? People-centric HR is an approach that prioritizes the needs and experiences of…
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5 min read
AI agentic workflows: The smarter AI that’s transforming CX
What are AI agentic workflows? An AI agentic workflow is a series of automated tasks managed…
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5 min read
Build a foundation for AI success: Why your knowledge base is key
This is part 4 of our AI Readiness series, designed to help CX organizations prepare to…
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7 min read
Workflow automation: Definition, benefits, + examples
What is workflow automation? Workflow automation uses technology to streamline business activities, eliminating the need for…
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5 min read
Bridge the AI gap in HR: Why employee buy-in is critical
A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…
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Put a spring in your step with the latest integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. LMS Conversation…
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5 min read
Meet the Zendesk Resolution Platform: Powered by our network of AI Agents
AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…
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4 min read
The rise of Shadow AI in CX: 4 benefits to an integrated strategy
If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…
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3 min read
What is chatbot automation? + Benefits and features
What is chatbot automation? Chatbot automation uses artificial intelligence (AI) to mimic human interactions and automate…
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4 min read
Stay competitive: 3 AI investments CX trendsetters use to surge ahead
Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…
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3 min read
3 ways AI bolsters employee productivity and satisfaction
A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…
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4 min read
The AI advantage: How CX leaders are freed up to focus on what matters most
What could you do with an extra day each week? That’s the question many of our…
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