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4 min read

Unlocking Sentry's success: Insights from David Cramer's unconventional journey to successfully raising $217 million

The founder shares why it pays to stop convincing prospects and instead focus on finding the ones who inherently understand and appreciate your vision.

Podcast
1 min read

Building the experiences your customers actually want—with Bitly’s Brad Harris

Bitly's Brad Harris explains how 2024 became his “year of testing” and why there are no stupid questions in CX.

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Zendesk + Ultimate: Setting a new standard of service with AI agents

Acquisition positions Zendesk as the most complete AI offering for CX in the market.

Article
2 min read

Introducing Agent Status Dashboard

Here's a quick guide to our Agent Status Dashboard for Zendesk WFM rookies and pros alike.

Article
3 min read

Handling scheduling errors: An easy guide for workforce managers

Whether you're understaffed or overstaffed, we've got you covered. Check out this guide on handling scheduling errors.

Article
3 min read

How to forecast in 4 simple ways

Getting forecasting right takes work. If you're trying to do it manually, this is the article for you.

Article
2 min read

The fresh approach to tracking daily attendance

This will save you time on Zendesk WFM when you need to understand who’s in and…

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2 min read

Exclude outliers that may be skewing your forecast

Introducing a simple way to exclude inbound volume outliers in your forecast within Zendesk WFM. It’s…

Article
8 min read

Workforce optimization: The ultimate guide for 2024

Workforce optimization makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.

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Former First Lady Michelle Obama to join us at Zendesk Relate

We’re delighted to announce former First Lady Michelle Obama will be joining us on April 16.

Article
9 min read

What is AI as a service (AIaaS)? A beginner’s guide for 2024

What is AI as a service?

Article
9 min read

Intelligent automation (IA) benefits, components, and examples

Olivia is a customer service agent at a bustling, understaffed customer service department.

Article
4 min read

Navigating turbulent waters: The rise of Arc in the aftermath of Silicon Valley Bank's collapse

Founder Donald Muir dives into the power of unity and cross-collaboration, especially during times of rapid, exponential growth.

Article
6 min read

Intelligent call routing: How it works and best practices

Bid farewell to phone tag. Use intelligent routing to streamline issue resolution and connect customers with the most qualified agent to solve their problems.

Article
3 min read

Revenue churn: What it is + how to calculate it

Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.

Article
6 min read

Falling for February integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.

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