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23 employee perks to empower your team
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Direct from Relate 2024—with Zappos Insights co-creator Robert Richman
Join us in Las Vegas where we sat down with Robert Richman, author of The Culture Blueprint, and had attendees place their bets on the future of customer service.
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Employee benefits: A guide for 2024
Learn what employee benefits are and why they matter, and then get ideas for programs that can improve employee retention.
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What is employee performance management? A complete guide
Learn how to improve employee retention, development, and productivity in your workplace by muscling up your employee performance management.
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Workload analysis: Definition + step-by-step process
A workload analysis uses real-time data to help you understand how agents are spending their time to increase your support team’s productivity while maintaining their well-being.
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What is employee self-service? Benefits + tips to implement
Leverage employee self-service to provide 24/7 support to your workforce and enable your HR and IT teams to be more productive.
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Offboarding: Definition + how to offboard an employee
Employee offboarding is the process of helping an employee leave your company while creating smooth transitions for remaining employees and limiting your risks.
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Workforce scheduling: What it is and how to hone it
A successful workforce scheduling strategy can increase team efficiency and productivity. Learn how to optimize your workforce schedules in our guide.
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Automated quality management (AQM): The complete guide
Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.
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What is employee development, and why is it important?
What is employee development? Employee development involves heightening the knowledge and skills of your organization’s employees.…
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Human customer service: How to leverage AI to enhance customer relationships
Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.
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Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…
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What is employee well-being and why is it important?
Employee well-being is essential for companies to thrive. Learn how it impacts your business and strategies to prioritize well-being in the workplace.
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AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.
Podcast
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AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun
Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.
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