Skip to main content

Article


Latest stories

Article
1 min read

Workforce scheduling: What it is and how to hone it

A successful workforce scheduling strategy can increase team efficiency and productivity. Learn how to optimize your workforce schedules in our guide.

Article
9 min read

Automated quality management (AQM): The complete guide

Embrace automated quality management to streamline your operations, reduce costs, improve the customer experience, and more. Learn the basics below.

Article
11 min read

What is employee development, and why is it important?

What is employee development? Employee development involves heightening the knowledge and skills of your organization’s employees.…

Article
1 min read

Human customer service: How to leverage AI to enhance customer relationships

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article

Introducing the world’s most complete CX solution for the AI era

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…

Article
1 min read

What is employee well-being and why is it important?

Employee well-being is essential for companies to thrive. Learn how it impacts your business and strategies to prioritize well-being in the workplace.

Article
1 min read

AI in customer service quality assurance: A complete guide

AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.

Podcast
1 min read

AI and the next CX revolution—with Zendesk’s Adrian McDermott and Teresa Haun

Join Zendesk experts Adrian McDermott and Teresa Haun as they unpack the history of CX transformation and what that means for an AI-powered future.

Article
1 min read

AI-powered ticketing automation: A complete guide for 2024

Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

Article

Top 6 reasons to attend Zendesk Relate 2024

The future of CX is here, and this is your invitation to think bigger. Here are the top six reasons why Zendesk Relate—coming to Las Vegas April 16 through 18—is the must-attend CX event of the year.

Article
1 min read

Workforce forecasting: The smart staffing strategy

Workforce forecasting is a strategic practice that anticipates a business’s staffing needs. Learn how to implement this practice in our guide.

Article
2 min read

Spotlight on success: Celebrating our 2023 Zendesk Partner Award recipients

Discover the stories behind success as we showcase the voices and victories of our diverse 2023 Zendesk Partner Award champions.

Article
4 min read

Unlocking growth: How to get product-market fit validation without an MVP

Materialize founder Arjun Narayan shares how he built a database startup and secured $100M+ strategic investment.

Article
9 min read

21 ways to improve team productivity

Follow these 21 tips to improve team productivity and keep your team running like a well-oiled machine.

Article
5 min read

March to the beat of new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

Humanizing support at scale—with Talkspace’s Donna Haddigan

For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.

Article
1 min read

Top customer experience podcasts

Check out the top 35 customer experience podcasts for the latest trends, tips, and strategies in customer experience.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.