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Latest stories Page 5
Article A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Article Hone your storytelling skills for effective leadership
Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
Article 16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.
Article Deliver better ecommerce customer experiences with Zendesk and Shopify
Give your agents instant access to customers' details and order information—all inside Zendesk.
Article How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.
Article Monthly integrations have arrived
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
Article Riding the wave isn’t easy — 10 self-care tips from a pro surfer
Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…
Article Startups podcast: 4 startups on how they’re solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Article DonorsChoose shares tips for startups navigating uncertainty
This year, teachers have been working harder than ever to support their students as they navigate…
Article 4 ways to build customer service enablement
Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.
Article Messaging tips for startups
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
Article Supporting mobile gamers where they are, in the apps they love
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity
Article Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.
Article Close deals faster with sales process automation
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Article 5 types of web self service (and how to set them up)
Learn how to implement web self service to significantly improve your customer experience and satisfaction.
Article 5 sales process templates for building out your pipeline
Tighten up your pipeline with custom stages and criteria requirements
Article How sales managers use Zendesk Sell to boost their team’s performance
At the end of the day, sales managers are focused on one goal: Making sure their…
Article Sales performance: Why it matters and what managers can do about it
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
Article A tactical guide to preventing and surviving a social media crisis
Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…
Article Q&A with Chatdesk: How to make the holiday season a CX success
Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.