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Capgemini and Zendesk: Making personalised customer experience a reality
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
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How to outsource customer service without losing quality
How to combat the main problems when outsourcing customer service: employee attrition, limited control, and lack of consistency? Follow this guide.
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AI for customer success: Benefits + use cases
Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.
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How to calibrate your customer service QA reviews
Here’s how to calibrate your customer service QA reviews to make sure all of your reviewers are aligned in providing consistent, helpful feedback.
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Customer service ROI: How to measure and improve it
Customer service ROI is the total impact of investments in improving support quality and efficiency. Learn how to calculate and improve ROI in this guide.
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Auto QA: How to automate customer service quality assurance
Automated quality assurance will help define the future of support. Find out what that means, and what Auto QA can do for you.
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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.
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Customer service quality assurance job description: Examples
Looking for a customer service quality assurance specialist? Use a job description template and get inspired by real-life examples.
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Customer service audit checklist for better CX
A customer service audit is one of the best tools in your toolbox to ensure you offer high-quality support.
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August integrations have arrived
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Cobrowse for…
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What is an IT service desk? Definition + benefits
An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.
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100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
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What is digital employee experience? The complete guide
A top-notch digital employee experience can help teams to be more efficient and more satisfied with their jobs, thanks to better internal support.
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Employee onboarding automation process: What it is + benefits
Learn how your HR teams can leverage onboarding automation to streamline onboarding workflows and processes.
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How to measure + improve your Internal Quality Score (IQS)
Internal Quality Score (IQS) reflects your customer service quality. Here’s how to define, measure, and improve it over time.
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What is artificial intelligence (AI)? A complete guide
Artificial intelligence has transformed business as we know it, particularly CX. Discover how you can use AI to enhance productivity, lower costs, and create better experiences for customers.
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What are large language models? A complete LLM guide
Discover what large language models are, their use cases, and the future of LLMs and customer service.
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