Article
Latest stories
Article
1 min read
Employee onboarding: What it is, steps, and 6 free checklists
An employee onboarding process helps new hires get acquainted with the company and sets them up for success. Improve your onboarding with these checklists.
Article
3 min read
OpenStore’s co-founder, Jeremy Wood, on overcoming doubts and raising $150 million
Wood shares how timing played a key role in OpenStore's success and what the future of e-commerce might look like.
Article
8 min read
Agent scheduling: Benefits + best practices
Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.
Article
5 min read
Zendesk Agents of Change program: Empowering communities with CX agent training
Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.
Article
1 min read
Customer data privacy: A CX guide for 2024
Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.
Article
1 min read
What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
Article
9 min read
Intelligent customer experience (ICX): A guide for 2024
Businesses must deliver high-quality consumer interactions to meet rising expectations. Learn how leveraging data and AI can help create an intelligent customer experience.
Podcast
1 min read
Unlocking the power of intelligent CX with Zendesk data and insights leader Joey Edwards-Lebair
In the first segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.
Article
4 min read
CX Trends 2024: Unlock the power of intelligent CX
Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.
Article
9 min read
Hypercare: What it means and why it matters in CX
Explore how incorporating hypercare in your customer service efforts can create seamless customer experiences and lead to greater satisfaction.
Article
6 min read
23 workforce management metrics to optimize your operations
From head count to average handle time, here are 23 workforce management metrics you can use to understand your business better and hit your performance goals.
Article
4 min read
How bootstrapping paved the way for a $125M growth investment in Slice
Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.
Article
1 min read
What is a workforce manager? (+ How to become one)
Workforce managers bring workforce management initiatives to life and ensure processes hit peak productivity. Learn more about these managers in our guide.
Article
5 min read
Unwrapping new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Podcast
1 min read
AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service
With insights from Covington, Kentucky to Paris, France, Tom Eggemeier sits down with Conversations with Zendesk host Nicole Saunders to tell us what he really means when he talks about the intelligent heart of customer experience.
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