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iGaming compliance: redefined through customer support

iGaming compliance: turning service into strategy In regulated iGaming and betting markets, compliance isn’t a box…

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Power of a resolution: How FreeWorld uses Zendesk to create second chances

FreeWorld Founder and Executive Director Jason Wang carries with him a mission that is both deeply…

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5 min read

Breaking through the automation glass ceiling with the Resolution Learning Loop™

It’s almost 2026. Can we all agree that AI is proving its ability to help automate…

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The AI advantage: How smart automation gives IT teams their lives back

IT teams are facing a critical challenge. The demand for support is growing exponentially, driven by…

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5 min read

Prompt literacy is the new core skill for CX

In September 1985, a new piece of software launched that would transform how people worked with…

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Read the Zendesk Customer Experience Trends Report.

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The road to AI maturity (Part 2): Deliver value with automation

In part 1 of our road to AI maturity series, we covered why aligning your teams…

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5 min read

What tech companies need according to Zendesk's 2026 CX Trends Report

The tech industry has always moved quickly, but the pace of change today is unprecedented. As…

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7 min read

Getting AI right starts with knowledge: A guide for service leaders

The AI era is here—and CX leaders are racing to move fast and prove ROI. It’s…

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