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iGaming compliance: redefined through customer support
iGaming compliance: turning service into strategy In regulated iGaming and betting markets, compliance isn’t a box…
Latest stories
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5 min read
How cloud contact centers are powering the future of voice AI
No customer should have to navigate a complex phone tree, only to be forced to connect…
Article
2 min read
Building a more secure API ecosystem as AI accelerates
In September we outlined how AI is reshaping service and why API security must modernize. Since…
Article
4 min read
How Zendesk ensures you always get the best LLM for the job
In a world where AI is accelerating faster than ever, businesses face an important choice. They…
Guides
4 min read
The road to AI maturity: Start with a plan to unlock real results
Artificial Intelligence (AI) is rapidly transforming service today and while it’s important to move quickly to…
Article
6 min read
5 resolutions every CX leader should commit to in 2026
You might say we take resolutions rather seriously at Zendesk. After all, delivering “resolutions” is quite…
Article
7 min read
Breaking the Mold (and the Bread): Fresh Apps for Inclusive Teamwork
Zendesk Agent for Microsoft Copilot from Zendesk (Support) Get Zendesk support directly in Microsoft 365 apps…
Article
3 min read
From requests to resolutions: AI-powered employee service with Zendesk and Microsoft
As Zendesk continues to serve the employee service industry, we’ve seen firsthand how IT and HR…
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