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25 min read

How to manage customer satisfaction in a crisis

Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.

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4 min read

Returnship: the path forward for mothers in the workplace

Mothers returning to the workplace after a long absence have a hard hill to climb. But…

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13 min read

Returnship: why mothers can’t break down the corporate door

Mothers returning to work after a lengthy absence face special circumstances that other job returners do…

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3 min read

How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences

Harry’s brings the same focus on quality to their customer service as they do to their…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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7 min read

No boys allowed: why we still need women only spaces

Spaces designed for women only are popping up everywhere—from gyms to office spaces. But why? Why…

Only human

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5 min read

How Zendesk measures the customer experience

Delivering on the customer experience is more than measuring customer satisfaction

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2 min read

Momentum with Microsoft: announcing single sign on

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…

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11 min read

My heartbreak, your headache. How to handle divorce in the workplace.

Handing a divorce in the workplace is hard, whether it's yours or an employees. But there…

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3 min read

5 behaviors every leader should adopt to create better customer experiences

Good leadership paired with good company culture leads to happy employees

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2 min read

Tip of the week: How to use JIRA filters to see Zendesk tickets in JIRA

This Zendesk tip of the week is especially useful if you are trying to see how…

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6 min read

Being human at work: the benefits of showing up whole

Being human at work sounds easy enough, but for most of us, it's hard work. Learn…

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19 min read

How to turn customers into brand evangelists: a customer experience guide to the promoter economy

This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.

Discover AI innovations shaping service at Zendesk AI Summit

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