Article
Latest stories
Article
4 min read
The importance of friendly customer service: 6 tips from Zappos
Friendly customer service is treating customers with empathy and going the extra mile to meet their…
Article
3 min read
Tip of the Week: Automations vs. Triggers When To Use What
Recently, we shared two tips on some automated functions within Zendesk. We described how to use…
Article
Talking Customer Engagement, Business, and APIs with Robert Scoble
I sat down recently with Robert Scoble of RackspaceCloud and Building43 to discuss the history and…
Article
1 min read
Thanks for Meeting Us Around the World
Our series of Cloud Camp meet-ups down in Australia and New Zealand concluded yesterday and we’d…
Article
3 min read
Setup auto-responses to common questions with triggers
One of the keys to streamlining your customer support is responding appropriately to tickets as they…
Article
2 min read
Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses
Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…
Article
1 min read
Sandbox: A safe environment for testing out new configurations and features
Update: You may have noticed that this post is pretty old! For more up-to-date information, check…
Article
Español, Deutsch, ??, Français Anybody?
Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch…
Article
Thank You Down Under and Big Apple
A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne…
Article
Zengirl and the Machine
Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…
Article
1 min read
Tasks have arrived
[Editor’s note: This help articles previously linked to from this post have since been replaced. For…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.