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Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

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3 min read

Pick up the phone!

Email isn’t going anywhere. Your customers use it, and will continue to use it for the…

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11 min read

10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.

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20 min read

Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

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12 min read

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

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2 min read

How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

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3 min read

Multilingual customer support: What it is + 5 tips to execute

Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.

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1 min read

Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

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1 min read

Community tip: connecting Zendesk and Google spreadsheets

At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…

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34 min read

Top 22 customer service interview questions and answers in 2024

Our comprehensive list of the best customer service interview questions and answers can help you build a dream team of customer service representatives or prepare for your next customer service interview.

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3 min read

Want to maximize survey response rates? Try this strategy

You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…

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15 min read

How to hire customer support agents in 8 steps

Struggling to find the right customer support talent? Our guide shows you step-by-step instructions on how to hire customer service reps who create exceptional experiences.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Tip of the week: Keeping an eye on high-priority customers

In your customer service world, you may have to give some tickets higher priority than others

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1 min read

Bridging the omnichannel customer service gap [infographic]

As the holiday shopping season approaches, here's some advice for retailers: mind the gap. A recent…

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4 min read

The 5 most successful Shark Tank deals and what you can learn from them

While the average viewership of six million may watch the show for the entertainment, Shark Tank also provides a weekly education on how to successfully sell your product to high-profile prospects.

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2 min read

Customer satisfaction last quarter: trick or treat?

With the release of the our quarterly Zendesk Benchmark report, we’re very happy to announce that…

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