Over the past 12 months, we have achieved several important milestones with Microsoft. In November last year, we announced the release of an integration between Outlook and Zendesk, allowing users to transform an email in Outlook into a new support ticket in Zendesk Support that goes right to the customer support team.
Earlier this year we launched an integration between Zendesk Support and Office 365 Groups (called Office 365 Connectors) that empowers customer service reps, sales teams, product, finance, and engineering departments to easily collaborate around customer inquiries with a new streamlined workflow, without ever leaving Office 365.
Two weeks ago, we announced plans for an integration of Zendesk Support and the newest addition to Office 365: Microsoft Teams, the powerful chat-based workspace from Microsoft. The integration helps any team across an organization communicate and collaborate more effectively in real time, increasing productivity and enabling faster, more efficient problem solving for the customer. The integration will be available in early 2017.
All of these integrations support the emerging reality that customer support is a team sport. It often takes internal collaboration to provide a great customer experience.
Better customer relationships are a click away
To support and enhance the integrated experiences we’ve been working on, we’re happy to announce that we recently launched the ability for users to start a trial or sign in to Zendesk Support with their Microsoft account (work, school, or personal). “Office 365 has more than 85 million monthly active commercial users and we want to make it easy as possible for them to try Zendesk or sign in as a customer,” said Billy Robins, director of technology alliances.
Additionally, for organizations already using Office 365, we hope this simplifies administration of Zendesk by leveraging existing Microsoft authentication. This feature is available on all Support plans.