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Article
9 min read

Workforce planning: Definition, benefits, + best practices

Effective staffing doesn’t happen accidentally—it results from meticulous planning, forecasting, and analysis. Learn how workforce planning can help you increase team productivity.

Article
1 min read

Workforce management terms: The complete A-Z glossary

Discover the key workforce management terms you need to know with our comprehensive glossary.

Podcast
1 min read

Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller

For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.

Article
2 min read

Customer service scorecard: How to build one + free template

A customer service scorecard can help you improve your support team’s performance and reduce customer churn. Learn how to create one and what to include.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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8 min read

How to build a QA scorecard: Examples + template

A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.

Article
1 min read

How to create better employee experiences with Zendesk Marketplace apps

Discover 5 ways HR and IT teams can leverage Zendesk integrations to optimize business operations and enhance employee experiences.

Article

How to create an employee development plan + free templates

Discover the organizational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.

Podcast
2 min read

Early insights from our AI implementation journey—with Zendesk’s Steven Warfield

With AI transforming the world of CX, Zendesk’s VP of Customer Service shares how we’re navigating big changes for our own internal teams—and what excites him about the future.

Article
1 min read

Customer experience automation (CXA): Definition + examples

Customer experience automation increases customer satisfaction, boosts agent efficiency, and reduces costs.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

From failed startup to finding product-market fit: Thoropass Founder Sam Li shares his journey

The entrepreneur explains how he bounced back and went on to raise $98 million, highlighting lessons he learned along the way and strategies for success.

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8 min read

AI customer service agents: A guide to the future of intelligent support

AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.

Article
7 min read

May new integrations bring success

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
5 min read

Navigating the peaks and valleys of entrepreneurship: Insights from Redpanda Founder Alex Gallego

In this episode, Redpanda's Alex Gallego embarks on a comprehensive exploration of the entrepreneurial journey.

Article
13 min read

Employee recognition: Why it matters + how to deliver it

Employee recognition reinforces positive performance and shows your appreciation for good work. Learn how to deliver better recognition with this guide.

Article
5 min read

What is the Zendesk Marketplace? How to find the best apps for your business

The Zendesk Marketplace is the second-largest cloud marketplace in SaaS. Discover the top apps and how they help businesses enhance the customer and employee experience.

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1 min read

Agent performance: What it is + 25 metrics to track

Agent performance is directly tied to customer retention and operational efficiency. Learn important metrics and how to improve agent performance.

Article
4 min read

Why AI agents mark a massive change in CX

Autonomous AI agents will be the new front line in CX—instantly deployable and capable of resolving the vast majority of customer issues.