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Other vendors to consider for modern analytics and BI Article

Other vendors to consider for modern analytics and BI

While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…

Four best practices for implementing extreme customer self service Article

Four best practices for implementing extreme customer self service

Today’s empowered customers have a strong do-it-yourself mindset and changing expectations in terms of preferred engagement…

Appy New Year! Article

Appy New Year!

We're welcoming the new year with some great new apps to help you make the most of Zendesk

Chat support models: shared vs dedicated Article

Chat support models: shared vs dedicated

Here are two methodologies for channel assignment that can help improve the overall customer experience

Let the robots have those jobs—the evolving AI-agent relationship Article

Let the robots have those jobs—the evolving AI-agent relationship

AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.

What is bad customer service? Infographic

What is bad customer service?

When customers have a bad customer service experience, they are often quick to ensure that other…

How artificial intelligence is making the customer experience better Infographic

How artificial intelligence is making the customer experience better

What do artificial intelligence and customer experience share in common? It’s that both are bound to…

Are customer surveys effective? Infographic

Are customer surveys effective?

What are customer surveys? Customer surveys are a method of getting consumer feedback to help companies…

What is tier 0 customer support? Article

What is tier 0 customer support?

Tier 0 support is a great way to help your customers help themselves

5 types of difficult customers and how to help them Article

5 types of difficult customers and how to help them

No matter how much time you spend delivering good customer service, it’s important to remember you…

Content Cues: How artificial intelligence can help improve customer support Article

Content Cues: How artificial intelligence can help improve customer support

Staying on top of knowledge management for help centers can be tricky, but it's a lot…

Questions to ask when staffing chat Article

Questions to ask when staffing chat

Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support

The integration constellation Article

The integration constellation

Look to the skies, or just our apps marketplace, to learn about all the great new integrations

Bite Squad perfects orders with smart, personalized support Article

Bite Squad perfects orders with smart, personalized support

The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.

How Bark disrupted pet retail with a great customer experience…for dogs Article

How Bark disrupted pet retail with a great customer experience…for dogs

Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…

How Brooklinen woke up the bedding industry by going direct-to-consumer Article

How Brooklinen woke up the bedding industry by going direct-to-consumer

Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…

How Eaze is changing the customer experience for a newly legal product: cannabis Article

How Eaze is changing the customer experience for a newly legal product: cannabis

Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…

Proactive support: The right way to engage Article

Proactive support: The right way to engage

The importance of proactive support in an age of distrust Trust in institutions is at an…

Partners make the sun shine brighter Article

Partners make the sun shine brighter

Our partners are critical to our ecosystem and the success of our customers, and ultimately the experience of our customers’ customers

The how-to guide to omnichannel support Article

The how-to guide to omnichannel support

An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…