Latest stories Page 14
The key is to find the right mix of knowledge base article templates for your customer-audience
Group chats have been an extension of my social circles for as long as I’ve had…
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
As our nation struggles with and rallies around a re-awakening of racial injustice that has been…
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Customer contact centers have always been divided between remote work and in-office work, with arguments for…
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
For many of us, the past few months represent more concentrated time sequestered inside—either solo or…
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.
A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…
In our latest Startup Central Virtual Meetup, we discuss how businesses can meet new and rising customer expectations.
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully