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Article Other vendors to consider for modern analytics and BI
While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…
Article Four best practices for implementing extreme customer self service
Today’s empowered customers have a strong do-it-yourself mindset and changing expectations in terms of preferred engagement…
Article Appy New Year!
We're welcoming the new year with some great new apps to help you make the most of Zendesk
Article Chat support models: shared vs dedicated
Here are two methodologies for channel assignment that can help improve the overall customer experience
Article Let the robots have those jobs—the evolving AI-agent relationship
AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.
Infographic What is bad customer service?
When customers have a bad customer service experience, they are often quick to ensure that other…
Infographic How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
Infographic Are customer surveys effective?
What are customer surveys? Customer surveys are a method of getting consumer feedback to help companies…
Article What is tier 0 customer support?
Tier 0 support is a great way to help your customers help themselves
Article 5 types of difficult customers and how to help them
No matter how much time you spend delivering good customer service, it’s important to remember you…
Article Content Cues: How artificial intelligence can help improve customer support
Staying on top of knowledge management for help centers can be tricky, but it's a lot…
Article Questions to ask when staffing chat
Here are some other considerations to keep in mind when deciding on the number of agents to hire for chat support
Article The integration constellation
Look to the skies, or just our apps marketplace, to learn about all the great new integrations
Article Bite Squad perfects orders with smart, personalized support
The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.
Article How Bark disrupted pet retail with a great customer experience…for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
Article How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
Article How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
Article Proactive support: The right way to engage
The importance of proactive support in an age of distrust Trust in institutions is at an…
Article Partners make the sun shine brighter
Our partners are critical to our ecosystem and the success of our customers, and ultimately the experience of our customers’ customers
Article The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…