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1 min read
How customer sentiment analysis improves the customer experience
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
Article
1 min read
Customer sentiment: What it is and why you need to measure it
Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.
Article
6 min read
What is a conversational interface?
Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.
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2 min read
A new year calls for new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
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5 min read
The 3 hottest trends in ecommerce right now
Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.
Article
5 min read
Let's get phygital: Blurring online and IRL retail customer experiences
In 2023, retailers should create a seamless experience for customers across all channels.
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5 min read
Streamline call center BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
Article
2 min read
A preview of Advanced Encryption in Zendesk
Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.
Article
6 min read
Science-based targets are the key to sustainable business
To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.
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5 min read
Why great CX is the doorway to success with open banking for financial services firms
CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.
Article
3 min read
Winning with digital: A CX Moment with The New York Times
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
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4 min read
How companies can make the most of Buy Now, Pay Later services
Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.
Article
4 min read
The season of giving new integrations
Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Article
2 min read
The International Rescue Committee puts Afghan refugees on the path to safety
Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.
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