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Rethinking CX metrics in agentic service

Customer experience has entered the AI era, and the metrics used to measure success must evolve…

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Fuel your AI with a knowledge base built in days, not months

Here’s the truth: without a trusted, accurate source of knowledge to pull from, AI is like…

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Zendesk QA: How AI-powered quality reviews help teams improve faster and work smarter

Quality assurance is critical for any support team that wants to scale without losing the personal,…

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Zendesk sets a new baseline for AI transparency: First to achieve CSA STAR AI Levels 1 & 2 certification

Across key markets worldwide, customers and regulators—especially in highly regulated industries and global enterprises—demand detailed, verifiable…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Sleigh your holiday support with AI-ready knowledge

It’s that time of year for extra eggnog, cozy sweaters, holiday lights, and of course the…

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The future of CX is contextual intelligence. Here’s why that matters—and how to level up.

Context is everything is customer service. When a customer reaches out about a return, an issue…

Guides
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Getting AI buy-in can be difficult. That's where change enablement comes in.

AI is everywhere in service right now. It is in our chats, our tickets, our workflows,…

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Zendesk announces the fourth annual Tech for Good Impact Award winners

The Zendesk Foundation has announced the winners of its fourth annual Tech for Good Impact Awards,…

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HR and IT fusion teams are the future

The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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All bets on AI: Scaling iGaming customer support

A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…

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Building realistic multi‑turn tests for AI agents

At Zendesk, we invest heavily in making sure our AI agents are not only smart, but…

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Raising the bar for enterprise-grade security in AI-powered CX: Zendesk gets Cyber Essentials Plus certified

Security and resilience are essential for CX platforms as AI‑powered support operations scale up. At Zendesk,…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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4 min read

Boo-st Your Workflow: October Integrations with a Halloween Twist

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Sunday (Support)…

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Unlock more value: Discover the latest Zendesk experience enhancements

As Zendesk’s Chief Customer Officer, I’m committed to helping our customers succeed at every stage of…

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Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…

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Lessons from AI Summit: How to build the right foundation for your AI strategy

Today’s leading CX organizations are gaining a competitive edge with AI. At this year’s Zendesk AI…

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Knowledge has evolved: 4 tips to help service leaders catch up

Knowledge guides every service interaction—whether it’s a customer returning an item, an AI agent escalating an…