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Winning with digital: A CX Moment with The New York Times

Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.

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How companies can make the most of Buy Now, Pay Later services

Discover how companies can use Buy Now, Pay Later services to improve their customer experience and boost their bottom line.

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The season of giving new integrations

Give the gift of new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

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The International Rescue Committee puts Afghan refugees on the path to safety

Learn how the International Rescue Committee is supporting resettlement efforts in the U.S.

The best things in life are free

Like our demos.

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5 steps to move from email to Zendesk

Follow this step-by-step guide to move your shared inbox to Zendesk, and see why professional CX software is worth the investment.

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Making work from home sustainable

Companies are increasingly striving to measure remote work sustainability, but it’s not an easy feat. Learn best practices for evaluating the environmental impact of employees working from home.

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Pop-up stores bring the best of both worlds to omnichannel retail

Discover how pop-up stores can help retailers deliver exciting, meaningful customer experiences and cultivate deeper customer relationships.

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Here's how customer service teams are actually using AI

From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers

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Retain your customer base through a recession

During an economic slowdown, there are steps you can take to maintain, and even grow, your existing customer base. Deepen customer relationships by delivering seamless, personalized CX on all channels.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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Thankful for new integrations

Giving thanks for new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

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Using AI to turn your service team into inside sales reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

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Our North Star

In the 15 years since its founding, Zendesk has been a leader in product innovation and…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Make the holiday shopping season merry with great retail CX

The holiday season is upon us, and consumers are ready to spend. Here's what retailers need to consider to create better CX during the busiest time of the year.

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Drive revenue during an economic downturn

Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

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Stay agile and innovative—and rein in expenses

Facing a possible recession, business leaders are making tough choices. But it’s possible to slow spending and hiring, without sacrificing quality or scale.

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5 top reasons why retailers need an endless aisle solution now

An endless aisle can turn a frustrating shopping experience into a positive one. Here's how retailers can use it to boost brand loyalty and drive business growth.

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Driving cost savings through operational improvement

Any team viewed as a cost center can face significant challenges when financial times are tough, so it’s imperative that customer service orgs prioritize spending where it counts.