Skip to main content

Article


Latest stories

Article
4 min read

New integrations are in bloom

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Article
15 min read

Sales coaching: How to coach reps to succeed in 2026

Harness the power of sales coaching to create a team of high-impact superstars.

Article
6 min read

Beyond the bubble: How 3 brands are using live chat differently

Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.

Article
13 min read

Solution selling definition and techniques: The complete guide

Making a purchase is a no-brainer, if it solves a problem. Solution selling is about connecting clients to the best solution for their particular issue.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
11 min read

What’s a lead source? Here’s what it is and why it’s important

Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.

Article
19 min read

What is B2B lead generation? 15 proven strategies for growth

Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.

Article
16 min read

73 important sales statistics for 2026

From sales funnel facts to sales email figures, here are the sales statistics that will help you grow leads and close deals.

Article
6 min read

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

Article
9 min read

What is a CRM manager, and why are they important?

Improve your customer experience and increase client retention by knowing the ins, outs, and purpose of a CRM manager.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
10 min read

How to build a sales team: A comprehensive guide

Create a strong sales team for your business to drive revenue and accelerate growth.

Article
14 min read

Sales support: What it is and why it’s important in 2026

Learn how to use sales support the right way so you can back up your sales team while increasing your ROI.

Article
5 min read

Scaling growth at service centers: A CX Moment with Compass

Zendesk chatted with Compass’ Director of Customer Support, Amy Velligan, about applying the lessons she learned at Walmart to the nation’s largest real estate brokerage.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
9 min read

Break-even point (BEP): What it is and how to calculate it

The break-even point is a major inflection point in every business and sales organization. Learn what it is and how to figure it out.

Article
3 min read

How to unlock growth with the Zendesk Suite

Customer experience is the new driver of business growth. Read on to learn how you can set up for success.

Article
10 min read

What is customer rapport? (+8 ways to build it)

Establish customer rapport to create stronger connections with your audience and improve retention.

Article
5 min read

Improve customer experiences with AI and conversational service

To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.

Article
5 min read

Customer enablement: What it is + why you need it

Customer enablement is critical to business success. When you educate and empower your customers, you enhance their experience and improve brand loyalty.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.