Article

Article
16 min read

Customer relations 101: Beginner’s guide to building relationships

Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.

Article
7 min read

How to become a sales engineer: What the role entails + career path guide

A sales engineer specializes in selling complex scientific and technological products. Here’s everything you need to know about the role and how to start your sales engineer career path.

Article
8 min read

Scaling with CX is more important than ever. Here’s how to take advantage

As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.

Article
8 min read

What is business development? Strategy, plan, and skills

Understand business development so you know what your BD department does and how to best use their skills.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
5 min read

3 AI analytics to add to your KPIs today

More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.

Article
5 min read

Kickstarting your customer experience program

A customer experience program is a systematic approach your business takes to improve the experience. Learn how to get started and kick it into high gear.

Article
9 min read

Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2023

Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.

Article
3 min read

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

Article
5 min read

Bringing creativity to self-service: A CX Moment with Kajabi

Zendesk spoke with Kajabi’s VP of Customer Experience, Jared Loman, about scaling quality self-service and integrating artificial intelligence.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Integrations to brighten up your month

Perk up, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Article
10 min read

Closing the gender gap in customer service leadership roles

Women show up as the antidote to burnout and champions of DEI and advancement into leadership roles—even as the gap in burnout between men and women has nearly doubled in the past year.

Article
9 min read

Sales development representative: SDR sales role guide

Help your sales development representative team shine with these hiring and management best practices.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
9 min read

What exactly is direct selling? | A direct sales explainer

Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.

Article
10 min read

Value chain analysis: Definition, examples, types, and more

Value chain analysis (VCA) allows you to increase your company’s profit margin through deep-level understanding of its inner workings.

Article
9 min read

What is sales experience? Resume + interview examples

Not sure what counts as sales experience? Here's how to gauge your level of experience, what you can do with it, and how to develop your skills.

Article
17 min read

Relationship selling process and techniques | A complete guide

Learn how to create meaningful connections and relationships with prospects and clients.

Article
10 min read

What is the buyer’s journey? Definition, stages, and examples

Mapping the buyer’s journey allows you to gain a deeper understanding of your customer’s path to purchase so you can improve your sales, support, and marketing efforts.