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Close deals faster with sales process automation

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5 types of web self-service (and how to set them up)

Learn how to implement web self-service to significantly improve your customer experience and satisfaction.

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How sales managers use Zendesk Sell to boost their team's performance

At the end of the day, sales managers are focused on one goal: Making sure their…

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Sales performance: Why it matters and what managers can do about it

Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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A tactical guide to preventing and surviving a social media crisis

Despite being one of Chicago’s most acclaimed eateries, the gourmet restaurant Alinea was accused of tastelessness…

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Q&A with Chatdesk: How to make the holiday season a CX success

Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.

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What is digital transformation? Definition, examples & importance

Your guide to customer-centric digital transformation.

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2020 legal terms update

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Get more from your sales emails with Zendesk Sell

Email is only getting more popular. In 2020, 306.4 billion emails are being sent and received…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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7 cold email templates that skyrocket response rates

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Delivering personalized customer experiences with Zendesk and Amazon Connect

In a digital-first world, contact centers need to move faster than ever.

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How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

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11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

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Give thanks for a round of new apps this November

Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…

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An enterprise guide to personalized service

Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.

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What is customer segmentation? Types, tips + strategy

Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalized support experiences for your customers.