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How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
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12 min read
Customer satisfaction surveys (CSAT): 52 questions + templates
Use our customizable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.
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1 min read
What is tier 0 customer support?
Tier 0 support is a great way to help your customers help themselves
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4 min read
One-minute meditations to help you reset
It always sounds lame when someone tells you to deal with stress by taking a few…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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12 min read
How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
Article
8 min read
How to get sales and customer service teams working together
Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.
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7 min read
Is it time to redefine wellness in the workplace?
Visit any number of tech, advertising or consulting companies at lunchtime and you’ll witness the impact…
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8 min read
Should you hire for potential and attitude, or experience?
Hiring can be an exciting yet challenging task. On one hand, hiring typically signifies expansion and…
Article
23 min read
How Bark disrupted pet retail with a great customer experience...for dogs
Repeat Customer podcast, episode 7 When entrepreneur Matt Meeker went shopping for his Great Dane, Hugo,…
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3 min read
What will we leave behind for the underrepresented in tech?
Women are able to vote, drive, own property, pursue almost any career they want, raise a…
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26 min read
How Brooklinen woke up the bedding industry by going direct-to-consumer
Repeat Customer podcast, episode 6 When millennials Rich and Vicki Fulop couldn’t afford the luxury bed…
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22 min read
How Eaze is changing the customer experience for a newly legal product: cannabis
Repeat Customer podcast, episode 5 Eaze totally changed shopping for cannabis in California with its on-demand…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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8 min read
10 key customer service metrics to measure
From customer satisfaction to resolution time, customer service metrics help teams measure performance. Download our free guide below.
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What is proactive customer service? Examples + strategies
Proactive customer service is about anticipating customer needs. Learn how addressing potential issues before they arise can build customer trust.
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1 min read
The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…
Article
16 min read
60+ customer service terms and definitions: the ultimate glossary
Find out the key terms every customer support agent should know with this easy-to-use customer service glossary.
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23 min read
How Sephora created a futuristic, omnichannel customer experience
Repeat Customer podcast, episode 4 Cosmetics and beauty products might seem like a tactile pleasure best…
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