AI and automation
From bots to intelligent workflows, see how AI is transforming business.
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Introducing the world’s most complete CX solution for the AI era
Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use…
Article
1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases, and uncover training opportunities to elevate your CX.
Article
1 min read
AI-powered ticketing automation: A complete guide for 2026
Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.
White Paper
4 min read
Optimizing service efficiency: A guide to Zendesk workforce engagement solutions
Learn about Zendesk's Workforce Management (WFM) and Quality Assurance (QA) key features and how they can help improve your customer service operations.
White Paper
4 min read
Shaping the future of service operations with Zendesk’s workforce engagement management solutions
Discover how Zendesk’s workforce engagement management solutions can help organizations improve their service operations.
Article
Zendesk + Ultimate: Setting a new standard of service with AI agents
Acquisition positions Zendesk as the most complete AI offering for CX in the market.
Article
9 min read
Intelligent automation (IA) benefits, components, and examples
Olivia is a customer service agent at a bustling, understaffed customer service department.
Article
3 min read
The AI-powered future of CX and EX is here—let us be your guide
The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Podcast
1 min read
Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Article
3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
Article
5 min read
AI call center: How voice and digital channels are changing CX
Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Article
1 min read
What is AI transparency? A comprehensive guide
AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.
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4 min read
5 ways companies can promote more sustainable AI
Here's how companies can harness the power of AI responsibly and work towards a sustainable, low-carbon future.
Article
4 min read
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
Article
5 min read
Transforming the customer service landscape with generative AI
Learn how generative AI could be the key to unlocking new levels of agent efficiency and enriched customer experiences.
Article
1 min read
A beginner’s guide to generative AI for business
Generative AI can help streamline workflows, improve CX, and enhance agent performance. Learn how to leverage these AI-powered tools in our guide.
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