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Article | 6 min read

How to create seamless conversational customer experiences

Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.

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Chatbots vs. conversational AI: What’s the difference?
Article | 7 min read

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

Conversational marketing: Answering your 9 biggest questions
Article | 15 min read

Conversational marketing: Answering your 9 biggest questions

A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.

Understanding enterprise chatbots: Why and how to use them for support
Article | 11 min read

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

What is a chatbot + how does it work? The ultimate guide
Article | 18 min read

What is a chatbot + how does it work? The ultimate guide

Chatbots are computerized programs that can simulate human-like conversation and help boost the effectiveness of your customer service strategy.

A 2022 guide to live chat support
Article | 10 min read

A 2022 guide to live chat support

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

11 important benefits of chatbots for companies and customers
Article | 9 min read

11 important benefits of chatbots for companies and customers

Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.

What is 24/7 support?
Article | 9 min read

What is 24/7 support?

Demand for 24/7 support is almost certainly going to come as your business grows