Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.
Save time for your customers and agents with enterprise chatbots.
Chatbots are computerized programs that can simulate human-like conversation and help boost the effectiveness of your customer service strategy.
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.