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Leadership voices

Tips and strategic advice from our leadership team.


AI will transform CX as we know it—and we’re already well underway

Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…

Latest stories

Article
5 min read

Bridge the AI gap in HR: Why employee buy-in is critical

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Article
5 min read

Meet the Zendesk Resolution Platform: Powered by our network of AI Agents

AI is rapidly transforming customer expectations, and businesses are racing to keep up. But in service,…

Article
4 min read

The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Article
4 min read

Stay competitive: 3 AI investments CX trendsetters use to surge ahead

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…

Article
5 min read

The key to better customer relationships? Human-centric AI

Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…

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