Trends and insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Top 5 retail trends to watch for in 2023
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
Latest stories
State of Retail CX 2023
Get the latest research and expert tips on how to create game-changing retail CX in 2023.
CX trends for higher education
Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.
Increasing efficiency with Agent Workspace
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
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Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.
Nothing sweeter than new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
CX trends for the public sector
Get conversational with your constituents for a seamless public service experience across channels.
35 customer experience statistics to know for 2023
Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.
5 digital banking customer experience trends to consider for 2023
Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.