Customer service trends

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

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New Zendesk app integrations are here

The newest integrations from Zendesk—at your service.

Latest stories

How financial services companies have modernized the customer experience Guide

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

6 contact tracing best practices—and how technology can help Article

6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

Integrations abound Article

Integrations abound

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Through the CIO lens: 5 important CX trends for 2020 Article

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

New integrations from Zendesk Article

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

Text support: get it right the first time Article

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

How to navigate the lasting impacts of COVID-19 on customer support Article

How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

All aboard the integration train Article

All aboard the integration train

This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in