Trends and insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
How knowledge centered service benefits customer support teams
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Latest stories
Article A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Article 16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.
Article Monthly integrations have arrived
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
Article Startups podcast: 4 startups on how they’re solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Article Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
Article Building the best customer experiences with Facebook and Zendesk
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
Article Scary useful apps
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
Article Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…