Trends and insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Welcome to the CX community: A 5-step guide for new members
Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Latest stories
Article The 3 keys to successful automated brand interaction
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
Article 5 ways to create better employee experiences in healthcare
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Guide Zendesk for Healthcare: Transforming patient and employee experiences
Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.
Article New integrations are in bloom
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article Improve customer experiences with AI and conversational service
To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.
Article Spring ahead with new integrations
Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.
Article Scaling with CX is more important than ever. Here’s how to take advantage
As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.
Article Integrations to brighten up your month
Perk up, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.