Trends and insights

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

Article

Welcome to the CX community: A 5-step guide for new members

Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

Latest stories

The 3 keys to successful automated brand interaction Article

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

5 ways to create better employee experiences in healthcare Article

5 ways to create better employee experiences in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

Zendesk for Healthcare: Transforming patient and employee experiences Guide

Zendesk for Healthcare: Transforming patient and employee experiences

Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.

New integrations are in bloom Article

New integrations are in bloom

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Improve customer experiences with AI and conversational service Article

Improve customer experiences with AI and conversational service

To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.

Spring ahead with new integrations Article

Spring ahead with new integrations

Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.

Scaling with CX is more important than ever. Here’s how to take advantage Article

Scaling with CX is more important than ever. Here’s how to take advantage

As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.

Integrations to brighten up your month Article

Integrations to brighten up your month

Perk up, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.