Trends and insights

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

Article | 6 min read

No sweat, new integrations are in

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Latest stories

Incoming: Hot, fresh integrations
Article | 5 min read

Incoming: Hot, fresh integrations

New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.

Rain or shine, new integrations are in season
Article | 3 min read

Rain or shine, new integrations are in season

No matter the weather, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Welcome to the CX community: A 5-step guide for new members
Article | 8 min read

Welcome to the CX community: A 5-step guide for new members

Tymeshift's head of community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.

The 3 keys to successful automated brand interaction
Article | 7 min read

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.

5 ways to create better employee experiences in healthcare
Article | 3 min read

5 ways to create better employee experiences in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

Zendesk for Healthcare: Transforming patient and employee experiences

Zendesk for Healthcare: Transforming patient and employee experiences

Support teams can connect with patients, providers, and customers across the healthcare journey. Learn how.

New integrations are in bloom
Article | 4 min read

New integrations are in bloom

New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.

Improve customer experiences with AI and conversational service
Article | 5 min read

Improve customer experiences with AI and conversational service

To produce the personalized experiences that keep customers coming back, companies must first navigate a unique set of challenges.