Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
Latest stories
Article How to navigate the lasting impacts of COVID-19 on customer support
Forget what you think you know about customer support, for now. In just a few short…
Article Why to consider customer service automation
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Article The intelligent contact center of the future
While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses
Article The complete guide to customer service
Let’s deconstruct what we mean by "customer service" and explore the many ways in which it can impact an organization.
Article Considering customer service outsourcing? Ask these 4 questions first
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
Article Leveraging customer service to impact customer acquisition
Your customer service team can help turn prospects into new customers as well as keep existing ones happy
Article 3 ways to make AI practical and accessible in CX
Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it
Article 5 ways financial services can use messaging to create a better experience
Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalized, and secure messaging experiences