Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Scary useful apps
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
Latest stories
Article Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
Article Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Article 4 ways badges can boost community engagement
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
Article Welcome to your one-stop integration shop
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
Article CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Article Empathy in a chaotic world — and a new way to say thanks
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Article Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Article Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.