Trends and insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
As travel comes back, your guests expect more. AI-powered chatbots can reduce stress for your agents and help customers at every step.
Time to give thanks for new Zendesk app integrations. Learn how these new integrations can ease workloads for your sales and support teams.
The 2020s will be remembered as the decade where ecommerce finally gained mainstream acceptance and use—but what does that mean for CX teams trying to keep up?
Meet customers where they are and build stronger connections with them through Google Business Messages.
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.
Freshly picked with care—new Zendesk app integrations are here. Learn how these new integrations can ease workloads for your sales and support teams.
Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of North America are driving CX success.