Trends and insights

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

Article | 4 min read

Why CX Champions must continue raising the bar on excellent customer service

You’ve built a powerful support organization, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.

Latest stories

Rising to the top—these CX leaders are up for solving complex service challenges
Article | 4 min read

Rising to the top—these CX leaders are up for solving complex service challenges

Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.

Emerging into CX leadership—steps to take now to avoid costly fixes down the road
Article | 4 min read

Emerging into CX leadership—steps to take now to avoid costly fixes down the road

Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programs less than ideal? You may be a CX Emerger.

Early on the path to CX success? Here’s why the up-front investment is worth it
Article | 5 min read

Early on the path to CX success? Here’s why the up-front investment is worth it

Customer service agents overwhelmed? No visibility into real-time data? Weak personalized service? You may be a CX Starter.

A treat for your team: New integrations
Article | 7 min read

A treat for your team: New integrations

Nothing sweeter than new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

Fall for these new integrations
Article | 7 min read

Fall for these new integrations

Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

How CX helps healthcare SMBs earn healthy bottom lines
Article | 5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.

Top 3 things retailers are missing in digital CX
Article | 2 min read

Top 3 things retailers are missing in digital CX

How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.

Good-enough service isn’t good enough: 3 strategies to remain competitive
Article | 5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.