Trends and insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Customer service tips for customer service Champions.
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…