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Executive insights

Access free reports and tips from leaders in the industry.


Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

Latest stories

White Paper

2023 Gartner® Magic Quadrant™

Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…

Article
4 min read

CX Trends 2024: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Article
3 min read

4 key lessons from the frontlines of critical customer service

Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders, no matter what issues they’re tackling, should strive for.

White Paper
1 min read

Transforming customer service: The impact of AI

Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.

Infographic

5 facts to help you stay cybersecurity savvy

Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.

Article

The next big Zendesk AI drop: A leap into the future of customer and employee experience

Generative AI, intelligent workforce tools, and employee experience are at the forefront.

Article
5 min read

Shipshape customer service: A CX Moment with Auctane

Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.

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