Best practices

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4 min read

Your CX agents are key

Outstanding customer support can turn a negative experience into a lifelong customer.

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3 min read

Why time tracking is better for agents than managers–contrary to popular belief

See how time-tracking can benefit agents more than managers.

Article
6 min read

10 WFM pain points

As Zendesk WFM’s Partnerships Executive, I have the pleasure of speaking with hundreds of different types…

Article
1 min read

A trifecta of schedule enhancements

Check out a dynamic trio of scheduling features that make managing schedules more efficient and stress-free.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

Staying in control through the chaos of peak season

Peak season is always challenging for support teams. Here are some best practices to help you navigate the chaos.

Guide: AI agents for better customer service

In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.

Article
5 min read

Here's how customer service teams are actually using AI

From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers

1 min read

Zendesk AI: Unlocking the power of AI across your entire service experience

At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.

Article
4 min read

Using AI to turn your service team into inside sales reps

Customer interactions are revenue-generating opportunities when CX agents have the right tools to boost conversion rates and increase average order values.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

Drive revenue during an economic downturn

Big box platforms are limited in their ability to fuel growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.

Article
4 min read

Stay agile and innovative—and rein in expenses

Facing a possible recession, business leaders are making tough choices. But it’s possible to slow spending and hiring, without sacrificing quality or scale.

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4 min read

Driving cost savings through operational improvement

Any team viewed as a cost center can face significant challenges when financial times are tough, so it’s imperative that customer service orgs prioritize spending where it counts.

The best things in life are free

Like our demos.

Article
4 min read

The impact of AI within customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that result in both cost and time savings.

Article
5 min read

Omnichannel routing: What it is, how it works, + benefits

Learn how omnichannel routing streamlines customer service workflows, boosts agent efficiency, and increases customer satisfaction.

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3 min read

Cybersecurity best practices to empower your team

October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.

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7 min read

AI in retail: How artificial intelligence is transforming CX

When businesses harness AI in retail, they provide more effective service and boost customer loyalty. Learn how you can use this technology to impress your customers.

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150+ catchy sales slogans & taglines that drive sales

Memorable sales slogans and taglines help hook customers. Learn what makes a great one and how to harness its power to accelerate sales with these 150+ examples.