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The next big Zendesk AI drop: A leap into the future of customer and employee experience
Generative AI, intelligent workforce tools, and employee experience are at the forefront.
Article
5 min read
Shipshape customer service: A CX Moment with Auctane
Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.
Article
7 min read
Don't let these August integrations slip away
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
4 min read
Women in Leadership: Debunking negotiation myths with Wema Hoover
The DE&I leader shares how women can refine their negotiation skills in the workplace and create value at the negotiating table.
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White Paper
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
White Paper
Report: Unlocking the future of intelligent employee experience
Our annual Employee Experience Trends Report uncovers the most significant shifts in workplace dynamics.
Guide: AI agents for better customer service
In this guide, discover ways to improve customer conversations with the help of bots powered by Zendesk.
Article
5 min read
Here's how customer service teams are actually using AI
From bots to automated workflows under the hood, Generative AI tools for customer service driving higher productivity, happier agents, and satisfied customers
1 min read
Zendesk AI: Unlocking the power of AI across your entire service experience
At a time of sky-high customer expectations, staffing shortages, and economic uncertainty, AI helps customer service teams scale—and stay nimble.
White Paper
Forrester Consulting TEI study evaluates the ROI of Zendesk
Forrester Consulting evaluated the potential return on investment from implementing Zendesk. Here's what they found.
White Paper
1 min read
Report: The State of CX Maturity among SMBs of North America
Is your CX strong, or do you need to catch up? Zendesk partnered with ESG to create this CX Maturity report.
White Paper
1 min read
Report: The State of CX Maturity Among Midsized and Enterprise Companies of Latin America
A lot goes into delivering a great customer experience (CX), but it can be hard to…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
2 min read
Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
White Paper
2 min read
2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognized as a Leader.
1 min read
Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
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