Customer support

Article
10 min read

9 ticketing system tips for outstanding customer service

Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency

Article
4 min read

Building the best mobile customer experience — do I need an app?

Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media

White Paper
2 min read

2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognized as a Leader.

Article
8 min read

5 ways to create mobile customer engagement

With more consumers using mobile than ever before, it’s essential for companies to prioritize mobile customer engagement.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

8 min read

What is mobile experience?

Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal

White Paper
1 min read

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Article
3 min read

Zendesk legal terms update 2020

Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read

Article
7 min read

What is a customer engagement platform? Top platform features 2025

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.

Article
6 min read

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

We use self service to decrease ticket volume, and you can too

Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.

Article
2 min read

Answer Bot® is here to help: Better comprehension, more languages, less effort

With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.

Article
6 min read

What is a mobile help desk?

Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article

6 tips for creating mobile-friendly emails

Mobile optimization is an important part of any business success strategy

Article
7 min read

SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

1 min read

How the Junkyard Golf Club scales customer support wisely

The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite

Article
9 min read

The best knowledge management system examples and types

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

Article
2 min read

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data