Customer support

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5 min read

Stairway to success: How to grow in your support role

Agent turnover can be a real problem for support teams worldwide. Manila-based Tier 2 agent Esperanza "Zsa" Trias shares her tips on charting a career path in customer service.

Article
4 min read

Can chatbots make the insurance industry more human?

Chatbots can simplify the flow of insurance quoting engines, and companies like Pronavigator embedding chatbots on their websites to generate more leads.

Article
4 min read

Agents need cross-channel communication

Here's why omnichannel support for agents and customers is a necessity

Article
3 min read

The consequences of bad customer service

Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
3 min read

A customer experience definition

Some companies struggle with agreeing on a customer experience definition. But actually delivering a great one…

Article
5 min read

How to create raving fans with legendary customer service

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…

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Introducing Repeat Customer: A podcast about delivering excellent CX

Repeat Customer is a new podcast from Zendesk devoted to going behind the scenes of brands…

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20 call center metrics and KPIs to enhance the CX

Call center metrics can help you measure your team’s performance and boost your customer experience. Discover some of the most important below.

Article
6 min read

Providing support on multiple channels in multiple languages

Language doesn’t need to be a barrier in your efforts at going global

The best things in life are free

Like our demos.

Article
3 min read

Collaborate across your ecosystem with Side Conversations

Getting the right information to or from the right people in a large organization is easier said than done. True collaboration can then sometimes seem like a pipe dream. Enter Side Conversations, part of the Collaboration add-on for Zendesk Support designed to save time and streamline internal operations.

Article
4 min read

Staying GDPR compliant with Zendesk

At Zendesk, we’ve been preparing for this day for a long time

Article
5 min read

International relations 101: The keys to multilingual support success

Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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5 min read

Introducing The Zendesk Suite

The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution

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5 min read

5 ways a customer interaction can improve your business

Customers will call, customers will interact, and customers will even vent at you. But the truth…

Article
1 min read

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

Article
6 min read

Zola marries passion for support with modern tools

Zola combines compassionate customer service with modern tools and technology

Article
5 min read

Be the type of tech support team you want to interact with

CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.