Article

Article
5 min read

iGaming customer support strategies for high-demand moments

Mastering iGaming & Betting peak seasons iGaming and Betting peak seasons are an inevitable part of…

Article
5 min read

To drive AI adoption in legal, you have to make time to play

A few months ago, I came across a LinkedIn post by one of our lead AI…

Article
4 min read

Power of a resolution: How FreeWorld creates second chances with Zendesk

FreeWorld Founder and CEO Jason Wang carries with him a mission that is both deeply personal…

Article
5 min read

Breaking through the automation glass ceiling with the Resolution Learning Loop™

It’s almost 2026. Can we all agree that AI is proving its ability to help automate…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
4 min read

The AI advantage: How smart automation gives IT teams their lives back

IT teams are facing a critical challenge. The demand for support is growing exponentially, driven by…

Article
5 min read

Prompt literacy is the new core skill for service

In September 1985, a new piece of software launched that would transform how people worked with…

Guides
5 min read

The road to AI maturity (Part 2): Deliver value with automation

In part 1 of our road to AI maturity series, we covered why aligning your teams…

Article
5 min read

What tech companies need according to Zendesk's 2026 CX Trends Report

The tech industry has always moved quickly, but the pace of change today is unprecedented. As…

Guides
7 min read

Getting AI right starts with knowledge: A guide for service leaders

The AI era is here—and CX leaders are racing to move fast and prove ROI. It’s…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

Promptable analytics: How CX teams can have a two-way conversation with data

Imagine your own personal data scientist, sitting by your side and able to take a nebulous…

Article
3 min read

How leaders in media and entertainment use AI to transform CX

From binge-worthy streaming to high-stakes gaming and live betting, entertainment companies are handling customer interactions around…

Article
4 min read

Six ways AI is making service work better for humans

AI clearly moves the headline service KPIs, like resolution time and CSAT. What’s easier to miss…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

From transactions to trust: How AI is transforming CX in financial services

In financial services, customers expect both security and speed—a balance that’s becoming more difficult to maintain.…

Article
3 min read

How retailers are scaling customer service with AI

In today’s fast-moving retail landscape, delivering fast, personalized support isn’t optional — it’s expected. In fact,…

Article
5 min read

Designing better resolutions through a Jobs to Be Done mindset

I recently had an issue with a new couch I purchased — it was leaking feathers,…

Article
3 min read

Blending AI and human expertise: Zendesk’s approach to CX

Zendesk has been through many transformations over our 18-year history; but none of those are as…

Article
5 min read

How cloud contact centers are powering the future of voice AI

No customer should have to navigate a complex phone tree, only to be forced to connect…