White Paper

Five big bets for the future of CX

We’re placing some bets on the future of customer experience. Here are five predictions for what the customer experience will look like by 2030.

Published May 11, 2022
Last updated May 11, 2022

At Zendesk Relate, our flagship event held May 11, 2022, our Chief Technology Officer Adrian McDermott dusted off his crystal ball and unveiled five big bets for the future of customer experience.

Technology has made some rapid and creative advancements over the past few years, and much of what we can expect by 2025 is an extension of what we're already seeing today. But by 2030, technology may evolve dramatically faster than we expect, and it will radically change the customer experience landscape.

If you missed our event, you can still watch it on demand. Or, download our takeaway to read the big bets and the rationale behind them.