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The do’s and dont’s of connecting on LinkedIn

Social media has changed the way we network and apply for jobs. Connecting on LinkedIn the…

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Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

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5 reasons we fall in love with customer service

Customers fall in love with your support for many reasons: fast service, humor, and even the…

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Turn complainers into brand advocates. Find the love.

Turn complainers into brand advocates. When complaints are handled to our satisfaction, we actually become more…

The best things in life are free

Like our demos.

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Bright Ideas: Retail Customer Stories

What’s in store for the future of commerce? Transaction-based sales models have given way to a…

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The "I’m leaving my job" email that won’t burn bridges

You aren't going to stay at your job forever. So when you do leave, what do…

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Tip of the week: Porting numbers into Zendesk Voice

For the best audio quality and overall Voice experience, we highly recommend that you port any…

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How to woo a work wife

Having a work wife or a work husband can make your job more fun and less…

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When the customer is wrong, make it right

No matter if the customer is wrong or right, a concerned customer should motivate you to…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Getting up close and personal with customers on Facebook Messenger

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…

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Phone support do's and don'ts

In the world of customer service, voice support still holds steady as a channel that customers…

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Don't let bad phone support get in the way of a good relationship

A woman calls home but gets the "hold shoulder" treatment from her parents in this funny…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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The best hold music since 'Careless Whisper'

Most companies' hold music is unlistenable. Here's how to make yours better.

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Break the fourth wall to transform customer experience

By breaking the fourth wall, businesses can pull people close to the brand, its mission and…

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Writing condolences for a coworker

Writing condolences isn’t easy, especially for a coworker, but don’t be so afraid of writing the…

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Go from Outlook email to Zendesk ticket in a flash

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…

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Angry at work — how to get mad the right way

We've all been angry at work. Take a look at how to use that anger to enact positive change in the office. It's possible to be mad and stay professional.