Latest stories
Page 128
Article
2 min read
Customer service starter pack: five resources for managing a stellar support team
Managing a customer service team isn't easy. Get a head start with these five resources from…
Article
6 min read
When "no" is the right thing to say to a customer
Telling a customer no, is never easy, even when it is the right thing to say.…
Article
6 min read
“Thank you.” What to do with customer complaints.
Saying 'thank you' might not be what you want to say when receiving negative customer feedback,…
Article
6 min read
How to “Bee Better”, one pair of socks at a time
Great products are often born to fill a need in the market, but the Bombas story…
Article
13 min read
Successfully build and manage a virtual customer service team
In this Relate Leadership Guide learn what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.
Article
22 min read
Recruit, hire, and onboard customer service representatives
This guide provides you with advice for recruiting, hiring, and onboarding reps who embody the traits that help build great customer relationships and deliver great customer service.
Article
2 min read
Play nicely in the ticket queue using the Play button or Guided mode
Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…
Article
14 min read
Dare to choose empathy
Brands who dare to be empathetic and some of the most successful and inspiring. Don't have…
Article
6 min read
Be more persuasive by presenting like a creative
We can't all be like Don Draper from Mad Men. So Michael Griffith offers up persuasive…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
6 min read
6 steps for measuring self-service success
When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…
Article
4 min read
How retail employee satisfaction affects the bottom line
At this year’s National Retail Foundation (NRF), Eric Feinberg of ForeSee presented a session about one…
1 min read
6 Steps to Deploying Chat on Your Website
Live Chat is a faster and more personal way to engage with customers. But to make…
Article
5 min read
Love it or loathe it: a career change may be coming
Many people find themselves in a career that does not meet their expectations. A simple "Loved…
Article
1 min read
Bright Ideas: Customer Stories
On the surface, business seems like nothing more than a series of transactions. But underneath business…
Article
5 min read
Tip of the week: Use the 3 Rs to identify when and how to say "No" in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
Article
6 min read
Entry level syndrome and the participation trophy generation
Entry level syndrome is just one symptom of a monumental shift in workplace culture. Millennials now…
Article
5 min read
"Tell me your story"—communicating with remote employees
Communicating with remote employees takes special effort. Read on for a few tips from companies who…
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