Live chat software

Guide

How to choose the best live chat software

Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

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How live chat helps businesses and consumers White Paper

How live chat helps businesses and consumers

Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…

Tapping into the powerful combination of Support and Chat, featuring MeUndies Article

Tapping into the powerful combination of Support and Chat, featuring MeUndies

Real-time communication channels like chat create fast and effective ways to offer customers help through your…

Zendesk on Zendesk: How we provide live chat support Article

Zendesk on Zendesk: How we provide live chat support

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind-the-scenes…

Unleash the Power of your Ecommerce Site with Live Chat Article

Unleash the Power of your Ecommerce Site with Live Chat

Which is most effective at boosting sales, phone, email, or chat? How do you cut through…

Conversion Tracking in Chat Article

Conversion Tracking in Chat

With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…

Skills-Based Routing in Zendesk Chat Video

Skills-Based Routing in Zendesk Chat

All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…

Roles in Zendesk Chat Video

Roles in Zendesk Chat

With roles and permissions, managers can create new roles for their agents and control what they…

Support and Chat Video

Support and Chat

Learn how Support and Chat can be used together to create and effortless, cohesive experience for…