Live chat software

Article

How ecommerce brands use conversational AI to reduce customer effort

No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.

Latest stories

Beyond the bubble: How 3 brands are using live chat differently Article

Beyond the bubble: How 3 brands are using live chat differently

Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.

A 2022 guide to live chat support Article

A 2022 guide to live chat support

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

How to choose the best live chat software Article

How to choose the best live chat software

Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…

How live chat helps businesses and consumers White Paper

How live chat helps businesses and consumers

Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…

What is 24/7 support? Article

What is 24/7 support?

Demand for 24/7 support is almost certainly going to come as your business grows

Unleash the Power of your Ecommerce Site with Live Chat Article

Unleash the Power of your Ecommerce Site with Live Chat

Which is most effective at boosting sales, phone, email, or chat? How do you cut through…

Conversion Tracking in Chat Article

Conversion Tracking in Chat

With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…

Skills-Based Routing in Zendesk Chat Video

Skills-Based Routing in Zendesk Chat

All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…