Live chat software
A 2021 guide to live chat support
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
Latest stories
Article How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…
White Paper How live chat helps businesses and consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online…
Article What is 24/7 support?
Demand for 24/7 support is almost certainly going to come as your business grows
Article Unleash the Power of your Ecommerce Site with Live Chat
Which is most effective at boosting sales, phone, email, or chat? How do you cut through…
Article Conversion Tracking in Chat
With Conversion Tracking, you can learn which chats are helping you accomplish business goals like sales…
Video Skills-Based Routing in Zendesk Chat
All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…
Video Roles in Zendesk Chat
With roles and permissions, managers can create new roles for their agents and control what they…
Video Support and Chat
Learn how Support and Chat can be used together to create and effortless, cohesive experience for…