Podcast

From scripts to Agentic AI: how Bally’s is redefining iGaming customer support

In this podcast, Zendesk’s Sarah Al-Hussaini (VP, AI GTM) sits down with Matt Litherland, Director of…

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4 min read

Zendesk Named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

We’re proud to share that Gartner has named Zendesk a Leader in its 2025 Magic Quadrant™…

Article
3 min read

Lessons from AI Summit: How to build the right foundation for your AI strategy

Today’s leading CX organizations are gaining a competitive edge with AI. At this year’s Zendesk AI…

Article
5 min read

Knowledge has evolved: 4 tips to help service leaders catch up

Knowledge guides every service interaction—whether it’s a customer returning an item, an AI agent escalating an…

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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5 min read

Advancing the Resolution Platform to set a new standard for service

Here at Zendesk, we’re focused on a singular goal: delivering resolutions that help customers and companies…

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5 min read

Transform your contact center: The power of unified omnichannel and self-service

Customers expect seamless, personalized service on whichever channel they choose. The era of single-channel support is…

Article
5 min read

3 ways UX Research strengthens your CX strategy

Most CX strategies are built around outcomes like improving CSAT, raising NPS, or reducing churn. These…

Article
5 min read

Customer experience: the hidden ace in iGaming & Betting

The true ace up the sleeve? Customer Experience (CX). As a Sales Director at Zendesk, I…

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3 min read

September Integrations to Power Your Productivity

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Seel (Support)…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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3 min read

Zendesk achieves ISO 42001 certification: Raising the bar for AI governance in customer experience

AI is transforming how businesses engage with customers, but adoption hinges on trust. IT and security…

Article
5 min read

Why IT leaders are eyeing XLAs to enhance employee experience

For decades, Service Level Agreements (SLAs) have held IT teams accountable to measurable targets—respond within an…

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6 min read

The hidden costs and complexities of building AI for service

When it comes to AI agents, companies are once again grappling with the age-old question: should…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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5 min read

Unlocking new possibilities: Revolutionizing service with the Zendesk AI MCP client

Customer support interactions heavily depend on personalized, real-time information, like order statuses, account details, interaction history,…

Article
8 min read

AI in manufacturing: Use cases and benefits

AI is transforming manufacturing by making operations more adaptive and data-driven. Read on to see how it's reshaping the future of production.

Article
3 min read

August’s Fresh Take on Integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Universal Toolkit…

Article
8 min read

AI in government: How it's being used and future trends

Governments worldwide are using AI to automate tasks, improve citizen support, and increase efficiency. See how these changes are unfolding today.

Article

Call center analytics: Key types, KPIs, and how to use them

What are call center analytics? Call center analytics involve monitoring and analyzing customer interactions within a…