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Article
6 min read

Nothing sweeter than new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

Article
6 min read

15 winning customer service phrases (+ 9 to avoid)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

Article
11 min read

What is omnichannel retail? Definition, examples, and trends

Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
12 min read

20 customer thank you card examples (+ tips for writing them)

Show your customers how much their business means to you with our thank you note samples and email templates.

Article
2 min read

Yext founder Howard Lerman on why customer-centric companies are built to last

Learn how Yext became a leading enterprise B2B SaaS company courted by Google.

Article
6 min read

35 customer experience statistics to know for 2026

Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.

Article
10 min read

Employee turnover: What it is and how to calculate it

Employee turnover is the rate at which employees leave your company and need to be replaced. Learn how turnover impacts performance with this guide.

Article
3 min read

We shine when our customers shine

It’s always nice to wake up to good news. We are delighted and honored to learn…

Article
9 min read

5 banking customer experience trends to consider for 2026

Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.

Article
1 min read

3 ways to collaborate more efficiently with the Slack for Zendesk integration

See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.

Infographic
3 min read

Top retail trend to watch: Omnichannel CX

Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
1 min read

How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

Article
1 min read

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.

Article
6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

Article
2 min read

A new year calls for new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

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