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Article
6 min read
8 more funny customer service scenes in film and TV
While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…
Article
2 min read
Use your IoT data to create a better customer experience
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
Article
5 min read
Traveling this holiday season? You might be messaging a lot more than usual
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
Article
10 min read
Why 2020 is the year for flexible workplaces
The 40-hour workweek passed into law in 1940. Back then, men went to work, and more…
Article
15 min read
90 inspirational customer service quotes to motivate teams
Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.
Article
6 min read
4 ways to bring transparency to the customer experience
When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…
Article
3 min read
Mastering sales force automation and customer service software integration
Companies that are looking for integrated solutions for managing their customer’s experience often look to products…
Article
6 min read
CXM best practices for every business
Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…
2 min read
Download: The best hold music since 'Careless Whisper'
Did you know that the average person will spend 43 days of his or her life…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
2 min read
Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer
ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth…
11 min read
9 tips for providing great social media customer service
Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favorite platforms.
Article
9 min read
The future employee experience is personalized
I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…
Article
9 min read
Pamela Pavliscak on the danger and promise of emotional technology
Silicon Valley is trying to crack the code on emotion. The tech world knows that research…
Article
3 min read
Zendesk legal terms update 2019
We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine…
Article
16 min read
Sales cycles: 7 stages + best practices
When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of yours.
Article
4 min read
How support data influences customer experience
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.
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